Swati Gupta

• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Analyzed recruitment metrics regularly to identify areas of opportunity for improvement, implementing necessary adjustments to enhance overall performance.
• Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Established clear communication channels between clients and internal teams

• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Coordinated schedules to arrange management interviews with applicants.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

• Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
• Improved client satisfaction by consistently providing high-quality candidates for various positions.
• Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.

• Led a team of junior consultants, providing mentorship and guidance in achieving their professional goals.
• Facilitated successful placement of high-caliber candidates into senior-level positions across various industries through effective executive search methods.

• Executed strategic business development initiatives during my tenure.
• Developed strong relationships with hiring managers, understanding their needs and delivering top-notch candidates.
• Led on-campus recruitment efforts at universities and colleges, establishing relationships with key faculty members for ongoing partnership opportunities.
• Streamlined the recruiting process for increased efficiency and better candidate experience.

"Established and led the inception of the IT Recruitment division in Pune, overseeing comprehensive responsibilities including:

• Recruitment and training of team members
• Business development and client relationship management
• Setting and monitoring branch targets
• Conducting headhunting exercises for senior positions
• Managing databases and generating management information system (MIS) reports
• Effectively managing teams
• Handling billing and collections processes"