Swati Singh
Sales And Service Representative
Billerica,MA
Summary
Diligent and meticulous banking professional with experience in customer service, transaction processing, client onboarding, and relationship management. Strong communicator with proven ability to resolve customer needs, explain products and services, and deliver accurate, efficient service in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Sales and Service Representative
Northern Bank
12.2025 - Current
- Managed customer inquiries and resolved issues to enhance overall satisfaction.
- Processed transactions accurately using bank software and point-of-sale systems.
- Assisted in onboarding new clients by explaining services and products effectively.
- Collaborated with team members to streamline service delivery processes.
Learning Assistant for Fundamentals of Algebra & Precalculus I
University of Massachusetts Lowell
09.2023 - 05.2024
- Assisted and guided students to learn and solve mathematical problems during recitations
- Facilitated understanding of mathematical concepts by asking questions that would lead students to solve problems
Crew Member
Dunkin' Donuts
10.2021 - 04.2023
- Prepared quality food items and beverages for each guest and provided fast and friendly customer service to each guest while also keeping the drive-thru running
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Biology
University of Massachusetts Lowell
Lowell, MA05.2026
Bachelor of Science - Psychology
University of Massachusetts Lowell
Lowell, MA05.2026
Skills
- Customer inquiry resolution
- Client onboarding support
- Customer relationship management
- Records management
- Microsoft Excel
- Team collaboration
- Document preparation
- Filing systems
- Understanding customer needs
Timeline
Sales and Service Representative
Northern Bank
12.2025 - Current
Learning Assistant for Fundamentals of Algebra & Precalculus I
University of Massachusetts Lowell
09.2023 - 05.2024
Crew Member
Dunkin' Donuts
10.2021 - 04.2023
Bachelor of Science - Psychology
University of Massachusetts Lowell
Bachelor of Science - Biology
University of Massachusetts Lowell