S. RoseAnn Whindleton

• Manage day-to-day business operations.
• Consult with customers to assess needs and propose optimal solutions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Act as the subject-matter expert for assigned products
• Created and monitored promotional approaches to increase sales and profit levels.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Devised processes to boost long-term business success and increase profit levels.
• Maintained up-to-date administrative records to monitor operational conditions.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Generated revenues yearly and effectively capitalized on industry growth.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Complied with health and safety codes to protect staff and customers.
• Packaged and labeled baked goods with accurate descriptions and ingredients.
• Resolved customer concerns with positive approach and constructive strategies.
• Baked gluten-free, vegan and alternative diet treats based on customers' needs.
• Creates all menus for the company
• Prepare, package, deliver and ship orders to customers as well
• Cleaned and maintained kitchen equipment and oven.
• Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
• Developed new products based on seasonal ingredients, holidays and dessert trends.
• Provide outstanding friendly customer service. Communicate with and assist customers in selection of product

• Created progress reports, assessments and charting within required timeframes. Facilitated BIRP (Behavior, Intervention, Response and Plan).
• Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
• Provided mental health services to children considered "at risk youth"
• Provide direct services daily, including psycho-educational groups, crisis intervention and weekly contact with guardians.
• Completed one-on-one counseling with broad range of clients suffering from ADHD, Anxiety, Depression, Intermittent Explosive Disorder and more.
• Maintain positive relationships with school personnel, teachers & YCAPP staff.
• Identified appropriate treatment resources and recommended patients for these services.
• Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 6-8 students.
• Worked closely with adults and children in community settings, at residential facilities and within homes.
• Observed and monitored client behavior and responses to treatment.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Encouraged patients to discuss experiences in group and individual settings.

• Complete Prior Authorization forms to continue services

• Complete Discharge forms when clients are discharged

• Submit copies of all restraint forms and incident reports when needed

• Attend all related school review teams, staff meetings and etc, related to your client

• Helped patients receive appropriate, high-quality care with reasonable results.
• Provides mental health services to children with mental illness and/or at-risk within the home and community
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
• Evaluated treatment plans against individual goals and healthcare standards.
• Collaborated with external agencies to meet educational and transitional needs of students.
• Observed and monitored client behavior and responses to treatment.
• Completed reports and documentation comprised of focus notes.
• Provided transportation within the community setting and to appointments.
• Prepares daily progress notes and quarterly reports
• Initiates Master Individual Service Plans.
• Monitors Behaviors, Intervention, and Responses Plans (BIRP) for progress notes.
• Provided direct one-on-one services with 3-4 clients up to 10 hours weekly each.

• Provided mental health services and assistance to mentally ill clients and at risk youth.
• Complete initial ISPs, Master ISPs, daily progress notes and quarterly reports.
• Facilitated BIRP format for Progress Notes.
• Provided effective communication with clients, parents, co-workers and management.
• Conducted daily lesson plans and educational group sessions.
• Conducted one-on-one session with clients.
• Manage small caseload and assist clients with understanding ISP goals.
• Communicated effectively with school staff, parents on progress of the children.
• Delivered safe means of transportation for clients.
• Attended weekly supervisions with clinical supervisor and with other TDT Counselors.
• Worked with clients with various types of disorders (ADHD, ODD, ADD, DBD) and at risk.
• Documented daily attendance for proper billing.
• Maintained high degree of client confidentiality.
• Overview the program, client attendance and document behavior daily.

• Engaged with parents and families to build positive relationships for children to thrive.
• Operated under licensing guidelines to protect health, safety and well-being of children.
• Managed program paperwork and child records to comply with state requirements.
• Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
• Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
• Attended approved training and continuing education courses to maintain certifications.
• Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
• Monitored and observed child progress, interactions and behavior and reported findings to parents.
• Resolved conflicts and administered corrective action to foster positive experience for children and staff.
• Maintained high-quality child care standards based on developmentally appropriate practices.
• Supervised childcare workers and oversaw facility to meet state requirements for education and training.
• Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
• Attended professional meetings and conferences to maintain and improve professional competence.
• Developed budget for center and established controls to adhere to budget.
• Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.