Microsoft O365
Scott W Schmidt
Herscher,IL
Summary
Hardworking and passionate job seeker looking for my next assignment, contract or permanent considered. I've experience working directly with the customer in order to achieve a common goal. I'm as familiar with construction equipment and hand tools as I am with computers, cell phones, voip telephones, printers, routers and switches. I work hard and play hard and I love to sweat.
Overview
14
14
years of professional experience
7
7
Certificates
1
1
Language
Work History
IT Support Contractor
DNS Group
09.2019 - 03.2020
- Temp contract/OS upgrade from Win7 to 10
- 500+ devices at multiple Illinois locations
- Coordinated upgrades per location priority
- Inventory control/track used vs new
IT Support Specialist
Infiniwiz
06.2017 - 02.2019
- Call center environment/ticketing system
- ConnectWise/Password State/ITGlue/OTS
- Microsoft Office 365/Office Suite/Quickbooks
- Remote as well as onsite support
- Onboarding processes for worker and machine alike
- Email and PBX migration projects
- Know ledged based Manual admin
It Support Tech
WOWAccess
03.2013 - 10.2015
- Hardware/network/software support for a variety of low voltage computerized systems : CCTV/Fire Alarm/Burglar Alarm/Nurse Call & Audio PA Systems.
- Company vehicle/materials acquisitions/inventory control for warehouse at secondary location
- General maintenance of company equipment.
- Network structured cabling upgrades/installs
- Access points/cubicle terminations/network device swap
- Comm. air cond. installs for data center temp control
Education
Associate of Applied Science - Computer Internetworking
College of DuPage
Glen Ellyn, IL12.2017
Associate of Applied Science - Low Voltage Electronics
Lincoln College of Tech
Melrose Park, IL12.2012
Skills
- Help Desk Experience
- System Configuration
- User Training
- Remote Support Capabilities
- IT Security Management
- Application support
- VoIP Support
- User Support
- Hardware and Software Configuration
- Customer Service
Certification
- CompTIA+
- Network+
- Systems Support
- Internetworking Tech
- VOIP Specialist
- CCNA Security
- Access Data V5
Timeline
IT Support Contractor
DNS Group
09.2019 - 03.2020
IT Support Specialist
Infiniwiz
06.2017 - 02.2019
It Support Tech
WOWAccess
03.2013 - 10.2015
Associate of Applied Science - Computer Internetworking
College of DuPage
Associate of Applied Science - Low Voltage Electronics
Lincoln College of Tech
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsPaid time off401k matchWork from home optionSoftware
Microsoft Office Suite
Quickbooks
Thomas Rueters CP Pro
Erad Multimobile Imaging
Connectwise
ITGlue
Password State
OTS One Time Secret
Quote
If you want to save your soul......forget about your comfort.
Leo Tolstoy
Interests
Legacy equipment (modifications/upgrades for electronics and computers)
Home network and security integration
Outdoors/landscaping/gardening/nature
Music (casual guitar player)
Affiliations
- The School of Hard Knocks
Accomplishments
Saved client 32 laptops after taking initiative to research issue related to non acceptance of OS upgrade. BIOS update allowed client to preserve them instead of brick them
Tasked with Knowledged based manual Admin role (Final say on all entries/review submissions/correct errors/research topics/acquire context for further company profile within manual)
Tasked with all PBX and O365 email migrations (small to medium sized clients)
Network cabling upgrade/high rise building/Naperville IL. 88 points of termination in office cubicle setup along with 3 access points throughout.
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