Syafira Azzahra
Windsor,CT
Summary
A hospitable individual who is well-versed in various payment methods and is able to satisfy customers by offering outstanding skills in customer service. Works well under immense pressure and is devoted to meeting team and customer needs. Properly-trained on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused, and knowledgeable regarding environmentally friendly cleaning products.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's Gomez Enterprise
05.2022 - 08.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety protocols.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments and various forms of payment.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Server
Union Street Tavern
06.2020 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Managed 30 customer calls per day.
Education
Bachelor of Arts - Psychology
Central Connecticut State University
New Britain, CT05.2025
Associate of Arts - Psychology
Manchester Community College
Manchester, CT06.2023
Skills
- Highly Committed in Performing Tasks
- Adaptability and Flexibility
- Team Contribution
- Health and Safety Compliance
- Store Opening and Closing
- Workplace Efficiency
- Hospitality Service Expertise
- Time Management
- Verbal and Written Communication
Languages
Indonesian
Native or Bilingual
English
Native or Bilingual
Malay
Native or Bilingual
Japanese
Limited Working
Korean
Limited Working
Chinese (Mandarin)
Limited Working
Timeline
Crew Member
McDonald's Gomez Enterprise
05.2022 - 08.2022
Server
Union Street Tavern
06.2020 - 08.2020
Bachelor of Arts - Psychology
Central Connecticut State University
Associate of Arts - Psychology
Manchester Community College
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