JIMMY PIETRONIRO
Chicopee,USA
Summary
Strong leader experienced in proficiently managing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
15
15
years of professional experience
Work History
Director of Operations
Gomez Enterprise LLC. / DBA McDonald's
2021.03 - Current
- Leads an organization with 39 locations across two states and over 1600 employees.
- Oversees day-to-day operations in accordance with business objectives.
- Established and successfully implemented operational strategies and policies to drive organizational growth and productivity.
- Developes systems and procedures to improve operational quality and team efficiency; creates and establishes routines around a Team App, implemented strong systems (Microsoft 350 Live, Sharepoint, OneDrive, GroupMe, Jotform) to maximize efficiencies within the business.
- Achieves team goals through formalized training plans, coaching, and performance management.
- Negotiates with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Franchise Business Partner
McDonald's Corporation
2018.06 - 2021.03
- Consultant to multiple franchisee organizations across upstate and Central NY, PA, Maine, NH, MA, and CT.
- Served as the primary point of contact to assigned franchisees, assisted the Operations Officer and Field VP with executing the US strategy and key initiatives at the Field Office level.
- Led the Northeast in Operational KPI Scorecard.
Business Consultant
McDonald's Corporation
2016.05 - 2018.06
- Assisted with divesting company owned restaurants and re-franchising the market.
- Consultant for a group of Owner/Operator Organizations in the development of plans that influenced sales growth, improved profitability, and delivered higher levels of QSC for the customer in alignment with the Regional Plan
- Led successful deployments of national and local initiatives (e.g. new products, equipment, promotions, procedures) to drive sales growth, profit, and QSC
- Conducted ROIP (Restaurant Operation Improvement Process) visits in Owner/Operator organizations to drive operational excellence by monitoring performance and providing targeted consulting to Owner/Operators and GMs through creation of recommended action plans and active follow up
- Regional PMO Team Lead for Breakfast/McCafe; tasked with increasing breakfast traffic through trial and awareness of new products, promotions, and processes
Operations Supervisor
McDonald's Corporation
2014.11 - 2016.05
- Accountable for sales growth, improved QSC (quality, service, cleanliness) for the customer, and improved profitability in an assigned group of company owned McDonald's restaurants.
- Responsible for ensuring that assigned restaurants have a business growth plan and targeted action plan for improvement , and for consulting with and coaching the management teams to achieve their plans and exceed targets.
General Manager
Opstad LLC. / DBA McDonald's
2009.01 - 2014.11
- General Manager and Training Manager with two Owner/Operator organizations in NY, CT, and MA.
- Recipient of the 2013 Ray Kroc Award; awarded nationally to the top 1% of General Managers
Education
MBA - Business Operations, Finance
University of Massachusetts Dartmouth
North Dartmouth, MA05.2024
Bachelor of Science - Business Management, Culinary Arts
Culinary Institute of America
Hyde Park, NY05.2010
Timeline
Director of Operations
Gomez Enterprise LLC. / DBA McDonald's
2021.03 - Current
Franchise Business Partner
McDonald's Corporation
2018.06 - 2021.03
Business Consultant
McDonald's Corporation
2016.05 - 2018.06
Operations Supervisor
McDonald's Corporation
2014.11 - 2016.05
General Manager
Opstad LLC. / DBA McDonald's
2009.01 - 2014.11
MBA - Business Operations, Finance
University of Massachusetts Dartmouth
Bachelor of Science - Business Management, Culinary Arts
Culinary Institute of America
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