Adriana Miranda
Adel,GA
Summary
Proven leader with extensive experience in operations management and team building, notably at GLS Enterprise DBA McDonald's. Excelled in enhancing customer satisfaction and resolving conflicts, demonstrating exceptional problem-solving abilities. Skilled in mentoring staff and improving team performance, leveraging both strong leadership and operational expertise to drive results.
Overview
33
33
years of professional experience
1
1
Certification
Work History
General Manager, Training Coordinator, Mid Manager
GLS Enterprise DBA Mcdonald's
04.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Shift Manager
McDonald's
11.2002 - 03.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Floor Supervisor
Kroger
04.1996 - 10.2002
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Crew Member
McDonald's
01.1992 - 03.1996
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
UEI College
Morrow, GASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Certification
HU Certification
HU Certified
Hamburger University Graduate
Timeline
General Manager, Training Coordinator, Mid Manager
GLS Enterprise DBA Mcdonald's
04.2018 - Current
Shift Manager
McDonald's
11.2002 - 03.2018
Floor Supervisor
Kroger
04.1996 - 10.2002
Crew Member
McDonald's
01.1992 - 03.1996
High School Diploma -
UEI College
HU Certification
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