Syam Prasad Palanki
Independence
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Rockstop LLC
02.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed store organization, maintenance, and purchasing functions.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
Test Engineer
NTT Data
01.2021 - 09.2022
- Conducted quality assurance for Ecommerce applications, ensuring flawless performance for web and mobile platforms
- Analyzed business requirements and created detailed test scenarios and strategies
- Designed and executed test cases, reported defects using Jira, and coordinated with developers for fixes
- Conducted mobile testing for Android and iOS using pCloudy and BrowserStack
- Collaborated with cross-functional teams and provided walkthroughs to clients to ensure smooth project delivery
- Prepared daily status reports, participated in scrum calls, and actively contributed to defect triage meetings
Plant Engineer - Mechanical Workshop
Abu Hatim Co. LLC
11.2019 - 11.2021
- Company Overview: Sultanate of Oman
- Supervised maintenance and repair of heavy machinery, ensuring operational efficiency
- Planned and scheduled maintenance activities using SAP PM to minimize equipment downtime
- Optimized resource utilization and coordinated interdepartmental workflows
- Conducted vendor negotiations and managed procurement of spare parts to reduce costs
- Documented and updated maintenance records, ensuring compliance with operational standards
- Sultanate of Oman
Senior Engineer - Mechanical Workshop
Dilip Buildcon Limited
12.2017 - 11.2019
- Led a team of 100+ employees to maintain a fleet of over 250 heavy machinery used in road construction
- Implemented efficient maintenance schedules, reducing machinery downtime significantly
- Oversaw inventory management, resource allocation, and vendor relations for cost-effective operations
- Provided detailed equipment utilization and health reports to senior management
Engineer - Mechanical Workshop
Ashoka Buildcon Limited
02.2017 - 11.2017
- Supervised equipment maintenance, ensuring machinery availability for construction projects
- Scheduled preventive maintenance activities to minimize breakdowns and maximize productivity
Junior Engineer & Graduate Trainee - Mechanical Workshop
Sushee Infra and Mining Limited
01.2015 - 12.2016
- Conducted routine inspections and minor repairs for heavy equipment
- Gained hands-on experience in maintenance planning and spare parts management
Education
Master of Science - Information Systems And Business Analytics
Park University
Kansas City, MO07-2024
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Store organization
- Customer relations
- Team building and leadership
- Customer service management
- Staff supervision
- POS systems
- Records maintenance
- Operations
Timeline
Assistant Store Manager
Rockstop LLC
02.2023 - Current
Test Engineer
NTT Data
01.2021 - 09.2022
Plant Engineer - Mechanical Workshop
Abu Hatim Co. LLC
11.2019 - 11.2021
Senior Engineer - Mechanical Workshop
Dilip Buildcon Limited
12.2017 - 11.2019
Engineer - Mechanical Workshop
Ashoka Buildcon Limited
02.2017 - 11.2017
Junior Engineer & Graduate Trainee - Mechanical Workshop
Sushee Infra and Mining Limited
01.2015 - 12.2016
Master of Science - Information Systems And Business Analytics
Park University
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