Syanah Delgado
Richmond
Summary
Versatile professional with strong skills in client communication and effective multitasking. Experience in coordinating teams and optimizing operations to support legal transactions and enhance overall departmental efficiency.
Overview
14
14
years of professional experience
Work History
Paralegal
Crady Jewett McCulley & Houren LLP
Houston, TX
07.2024 - Current
- Managed domestic and foreign entity formations while maintaining corporate governance and providing support for M&A and financing transactions.
- Managed documentation preparation and submission for LLC incorporation and foreign qualifications, navigating requirements across various state jurisdictions.
- Coordinate due‑diligence data rooms: assemble corporate records, board resolutions, minute books, and regulatory filings.
- Draft, proofread, and maintain version control for transaction agreements, amendments, consents, guaranties, and escrow instructions.
- Track critical deadlines—franchise taxes, annual reports, UCC filings, and closing deliverables—via docketing systems to ensure timely compliance.
- Streamline cross‑jurisdictional requirements, minimizing risk and enabling attorneys to focus on strategic negotiation.
Supervisor, Civilian Fare Inspector
METRO Police Department
Houston, TX
12.2023 - 07.2024
- Oversaw 15+ fare‑inspection staff in daily ticket‑validation operations; enforced fare‑evasion policies and citations in collaboration with Police Sergeant.
- Conducted performance evaluations, provided corrective guidance, and mentored new inspectors on operational procedures.
- Developed and recommended program enhancements—shift‑scheduling optimizations, targeted safety initiatives—to boost departmental efficiency.
- Ensured strict compliance with Authority directives, safety regulations, and customer‑service standards.
- Fostered positive relationships with internal teams, riders, and community stakeholders.
Civilian Fare Inspector
METRO Police Department
Houston, TX
04.2015 - 12.2023
- Served as METRO Ambassador to conduct fare inspections and ticket verifications; issued verbal and written warnings, and fineable citations.
- Championed safety awareness by identifying hazards and implementing preventive procedures.
- Delivered field training and customer‑education sessions to new inspectors, standardizing best practices.
- Provided exceptional customer service to riders, resolving inquiries and complaints to enhance transit experience.
Target Asset Protection Specialist
Target
Katy, TX
08.2022 - 09.2023
- Monitored CCTV and sales‑floor activity to prevent theft and protect guests and team members.
- Conducted internal and external investigations; gathered evidence, interviewed parties, and partnered with law enforcement on significant incidents.
- Enforced store safety protocols—emergency response, fire drills, and access controls—to maintain a secure environment.
- Balanced enforcement duties with de‑escalation techniques to preserve a welcoming shopping experience.
Bi‑Lingual Customer Service Representative
Metropolitan Transit Authority - METRO
Houston, TX
06.2012 - 04.2015
- Provided trip‑planning assistance, real‑time service updates, and resolution of rider inquiries in English and Spanish.
- Utilized multiple computerized databases for research and issue resolution; coordinated special‑event logistics and lost‑and‑found processes.
- Coached and mentored new customer‑service staff to ensure consistency and quality.
- Documented and resolved public comments, complaints, and commendations to foster positive rider relations.
Education
Master of Arts - Legal Studies
Vanderbilt University
Nashville, TN12-2026
Certification - Paralegal
University of Houston-Downtown
Houston11-2023
Bachelor of Science - Criminal Justice
University of Houston-Downtown
Houston, TX12-2018
Associate of Science - Criminal Justice
Houston Community College
Houston, TX05-2016
Skills
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Document drafting
- Notary public
- Document preparation
- Calendar management
- Administrative support
- Legal writing
- Document filing
- Effective multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Paralegal
Crady Jewett McCulley & Houren LLP
07.2024 - Current
Supervisor, Civilian Fare Inspector
METRO Police Department
12.2023 - 07.2024
Target Asset Protection Specialist
Target
08.2022 - 09.2023
Civilian Fare Inspector
METRO Police Department
04.2015 - 12.2023
Bi‑Lingual Customer Service Representative
Metropolitan Transit Authority - METRO
06.2012 - 04.2015
Master of Arts - Legal Studies
Vanderbilt University
Certification - Paralegal
University of Houston-Downtown
Bachelor of Science - Criminal Justice
University of Houston-Downtown
Associate of Science - Criminal Justice
Houston Community College