Sybil Miller
Graysville,TN
Summary
Dedicated professional with expertise in customer service and conflict resolution. Proven ability to ensure transaction accuracy and maintain compliance, enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Cooperative Response Center
Dunlap, TN
05.2006 - 12.2007
- Resolved customer complaints promptly, ensuring high satisfaction and loyalty.
- Answered inquiries with accurate information on products and services.
- Maintained professionalism under pressure, effectively diffusing tense situations to uphold service standards.
- Processed payments for electrical cooperatives.
- Managed communication with electrical linemen during outages to maintain operational efficiency. maintaining whereabouts of other linemen at all times.
Teller/CSR/Bookkeeping/Loan Officer
Community National Bank
Dayton, TN
10.1996 - 03.2004
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking products on digital banking tools and services.
- Collaborated with team members to streamline daily operations.
- Handled customer complaints with professionalism and empathy.
- Ensured compliance with bank policies and regulations consistently.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Verified customers' identification to ensure compliance with laws and regulations.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Identified fraudulent activity or suspicious behavior; immediately reported it it to management.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Assisted customers in opening new accounts and completing required paperwork.
- Loan Officer gathered customer information, pulled credit reports, determined if creditworthy, worked with appraisers, attorneys, mortgage companies.
- If approved printing documents, getting these signed and cut cashier's checks
Education
High School Diploma -
Bledsoe County High School
Pikeville, TN06-1976
Skills
- Customer service
- Conflict resolution
- Payment processing
- Compliance adherence
- Customer relationship management
- Fraud detection
- Team collaboration
- Transaction accuracy
- Attention to detail
- Effective communication
- Professionalism
- Punctuality and reliability
- Product knowledge
- Call center procedures
- Typing proficiency
- Email management
Timeline
Customer Service Representative
Cooperative Response Center
05.2006 - 12.2007
Teller/CSR/Bookkeeping/Loan Officer
Community National Bank
10.1996 - 03.2004
High School Diploma -
Bledsoe County High School