SYBIL ROSSO

• Optimize data processing by organizing and prepping data, tracking and maintaining data records, and monitoring daily analytics in a fast-paced environment.
• Efficiently monitor data operations workflow by managing application intakes and entries, including answering phone calls and emails.
• Act as a liaison between DC 37 and third-party cultural agencies regarding member benefits, including current status and payroll data, while maintaining reports and disseminating information to fellow staff and members.
• Conduct a conscientious analysis of confidential data, including monthly discrepancy reports, eligibility status, and data entry.
• Regulate confidential data records, including preparing weekly reports, checking, and maintaining existing data records for new processing applications.
• Train and assist co-workers with daily operations, as needed.

• Leveraged high-volume customer service to members in person, via phone, and via email, with latitude for keeping accurate data records in conformity with established policies and procedures.
• Processed member documents for eligibility requests, new enrollment, retirees, COBRA, and Medicare Part D, in addition to requesting department letters from third-party agencies in order to verify member eligibility.
• Prepared request and rejection letters were distributed to members to ensure essential maintenance and applicable utilization of benefits.

• Performed data entry and other tasks to support daily clerical operations and organizational efforts.
• Compiled, maintained, and performed analysis of data for compliance and benefit requirements, including scanning documents, researching, and reviewing member records.
• Conducted in-person meetings with members, and participated in telephone outreach efforts to support and maintain provided benefits.

• Supervised the incoming shipment and inventory, ensuring accurate labels and information.
• Accurately operate cash registers, process merchandise exchanges, and returns.
• Supported the store manager with the preparation of the employee work schedule.
• Sorted and stocked products efficiently while maintaining a clean and organized work area.
• Added price tags to new merchandise, and arranged items on the sales floor for optimal presentation.
• Possess in-depth knowledge of the product, benefits, and pricing to effectively answer customer inquiries and make informed recommendations.
• Warmly greet customers and address customer concerns, providing a satisfactory shopping experience.

• Responsible for the shipment of products and mail distribution.

Handled product deliveries, ensuring order and invoice accuracy.

• Managed inventory for two product lines, Salma Hayek Nuance, and Shiseido.

Responsible for cataloging USA advertisements for the Japanese company, Shiseido.

• Assisted management in event planning to meet business needs.