Sybrynia Watts
Management
Birmingham,AL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
TitleMax Trussville
Birmingham, Alabama
06.2022 - Current
- Greet clients, processed client information, set up files/data entry, and answer phones
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Managed over 60 customer calls per day
- Increased sales and profits by 10% monthly
Paralegal
Office Of The City Attorney
Birmingham, AL
01.2020 - 10.2020
- Organize and facilitate meetings, schedule appointments and meetings
- Create and maintain data reports, research data, create spreadsheets, organize and facilitate specific projects for District.
- Conducted detailed client intakes and entered information into company database.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conferred with clients and other involved parties to gather and track case information.
- Managed 5 Attorney's schedules and transactions
Independent Business Owner
Watts Tax & Administrative Services, LLC
Birmingham, AL
11.2018 - Current
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Promoted business via social media to generate leads and maximize brand identity.
- Managed over 8 customer service agents per day
Security Site Supervisor
UAB Medicine
Birmingham, AL
07.2017 - 12.2019
- Perform administrative and office support activities for multiple supervisors
- Wrote and submitted daily reports on security team operations.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed team schedules to provide effective security coverage for building needs.
- Supervised 25 armed security officers.
Education
Bachelor of Science - Criminal Justice
Miles College
Fairfield, AL 05.2015 - 05.2018
Associate of Applied Science Degree - Paralegal Studies
Brown Mackie College
Graduated - Computerized Financial Services
ITT School of Business
Associate of Applied Science Degree - Secretarial Administration
Southern Junior College
Skills
Maximizing profitability
undefinedAccomplishments
- Report writing
- Legal administrative support
- Executive presentation development
- Billing and coding
- Accomplishments________________________________________________
- Graduate May 2018 Magna Cum Laude
- President's List, Dean's List, and Valedictorian
- Coordinated all department functions for team of twelve + employees
- Planned and executed all aspects of a major office headquarter move
- Increased office organization by developing more efficient filing system and customer database protocols
- Promoted to Manager after three months of employment
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude
- Ten plus years Non-profit experience-Social Security Admin, Pacifica City Hall, B’Ham Regional Planning Comm/CAWACO, Greater B’ham Ministries, B’ham Urban Garden Society
Affiliations
Alabama Association of Paralegals, Inc. Birmingham, AL
Timeline
Store Manager
TitleMax Trussville
06.2022 - Current
Paralegal
Office Of The City Attorney
01.2020 - 10.2020
Independent Business Owner
Watts Tax & Administrative Services, LLC
11.2018 - Current
Security Site Supervisor
UAB Medicine
07.2017 - 12.2019
Bachelor of Science - Criminal Justice
Miles College
05.2015 - 05.2018
Associate of Applied Science Degree - Paralegal Studies
Brown Mackie College
Graduated - Computerized Financial Services
ITT School of Business
Associate of Applied Science Degree - Secretarial Administration
Southern Junior College
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