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Sydel E. Padilla
St. Cloud,FL
Summary
Professional with deep experience in managing talent acquisition and optimizing hiring processes. Known for fostering team collaboration and driving results, adapting seamlessly to changing needs. Skilled in strategic planning, candidate assessment, and building strong relationships to enhance organizational growth. Reliable and resourceful with focus on achieving high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Dedicated Hiring Manager
Liberty Mutual Insurance
07.2025 - Current
- Successfully onboarded over 1k candidates through orientation and licensing while managing leaders to train and develop candidates for 4 months prior to transferring to their perm Supervisor
- Chosen to onboard new temporary Hiring Managers to the role
- Launched and scaled the Coursera recruiting initiative, expanding the talent pipeline through campus and emerging virtual recruiting strategies
- Recognized for strong performance and effective partnerships with cross channel departments and stakeholders involved in the front end of the business through their first-year tenure
- Developed and implemented key operational frameworks, including Licensing Accountability SOP, Appointment Cancellation Accountability SOP, Pre-Hire Comm templates, and standardized licensing and appointment templates for the DHM team through cross-channel collaboration
- Led cross-team collaboration to successfully guide DHMs through obtaining remote online notary commissions, improving operational efficiency and compliance on the front end of hiring
- Contributed to campus recruiting initiatives by coordinating logistics, supporting event execution, and driving engagement; currently developing regional virtual recruiting events in partnership with Multiple colleges throughout the U.S.
- Surpassed all hiring targets for 2025
RTW Supervisor
Liberty Mutual Insurance
01.2025 - 07.2025
- Selected to establish the Return to Work (RTW) department and lay a foundational framework for sustainability through strategic process improvements
- Developed multiple SOPs for the RTW process in collaboration with various departments and stakeholders, ensuring equability and consistency across the business
- Collaborated with the compensation team to analyze and develop compensation impact dates and better guarantees for both Direct Supervisors and Advisors.
- Established a streamlined process for KDS RTW Advisors by working closely with department heads and trainers to gain comprehensive insights into their workflows.
- Created and continually updated the RTW SharePoint site, serving as a valuable resource for the Distribution team.
- Successfully onboarded over 50% of RTW Advisors, with some achieving their sales targets before formally reporting to their Direct Supervisor.
- Designed and implemented templates to enhance operational efficiency and support sustainability initiatives.
Sr. Core Sales Supervisor
Liberty Mutual Insurance
07.2023 - 01.2025
- Oversee agent performance, corrected problems and increase efficiency to maintain productivity targets
- Achieved sales target constantly through regularly monitoring of team performance and adjusting strategies as needed
- Accomplished business objectives by inspiring staff and successfully promoting target products such as pet insurance
- Coach and train agents on different methods for handling various aspects of sales leads
- Analyzed sales data to set quotas and assess potential areas of growth
- Boosted sales by implementing trainings during huddles and quick one on ones
- Currently leading in the top 3 teams for Core
- Chosen to participate in weekly feedback session on Omega views and future implementation.
Dedicated Hiring Manager
Liberty Mutual Insurance
09.2021 - 07.2023
- Surpassed all hiring targets for 2021
- Successfully developed and implemented SOPs for the hiring process
- Partnered with various department queues to recruit top talent tailored to those queue needs.
- Led the overhaul of new hire orientation, creating over 50 presentation decks used in today’s orientation
- Coordinated with third-party vendors to update orientation programs and assessment tools
- Directed the revamp of the new hire assessment process
- Collaborated with staffing agencies to secure contracted agents
- Designed and conducted remote recruiting and hiring events
- Identified and worked with a third-party vendor to provide candidates to recruiting at no cost
Remote Inbound Sales Supervisor
Liberty Mutual Insurance
01.2019 - 09.2021
- 2020-2021 Direct Sales Excellence Winner
- Developed and collaborated with key players in developing the Tech SOP implemented in the DRC
- Was chosen to attend the HITECH Summit for leaders
- Created the Supervisor Onboarding Guide for new hires
- Assisted in the creation of the IT Ticket Dashboard with the project management team
- Collaborated with peers and stakeholders to create the virtual side by side coaching instructions for nesting/managers
- Finished top 10 eight times in 2020
- Successfully onboarded supervisors and managers to the Remote Team, finishing 2020 in first place for our Manger group team
- Successfully driving result where most of my agents were Crown and Century Club winners, month over month
- Collaborated with upper leadership/HR to develop the W@H New Hire Expectations form delivered to new hires with their offer letter
- Developed multiple agents to take on roles in training and leading in the DRC
- Performed interviews and hired the entire remote team from 2019-2021
Inbound Sales Supervisor
Liberty Mutual Insurance
03.2018 - 01.2019
- DRC 1st Annual Mulligans Contest Winner and 1st place Supervisor
- Became Manager Team Captain within the first 3 months into the role
- Promoted 3 ISA’s within the first 2 months in the role
- Increased awareness and driving results for Life Insurance in Plano in 2018 from 0% site adoption to 55%
- Part of the Interview team for both in-house ISA’s and Remote ISA’s.
- Received 3 spotlight awards within 3 months into the role
- Increased eNPS from -55% to 78% within 3 months
- Developed and presented the VBS call flow model incorporated into CIP
Sales Development Specialist
Liberty Mutual Insurance
10.2017 - 03.2018
- Increased sales performance for new hires from .2% to .4% by increasing ISA’s QPC from an average of .6 to 1.0 by coaching VBS behaviors, holding ISA’s accountable and constant follow up of previous coaching conversations
- Developed nesting workshops for virtual use to streamline across all sites
- Received multiple Shine/Spotlight Awards for training support and sales results
Sr. Insurance Specialty Lines Advisor
Liberty Mutual Insurance
08.2015 - 10.2017
- Ended the year with 145% average net sales and 1.01 for SPH for 2017
- Top agent on the Asset Team and subject matter expert within the team for specialty lines
- Ranked #1 out of 145 SSR’s for Bind/Call Ratio of 52.7% to goal
- First member to become elected and to participated in the Asset RCPS Council
- Coached, trained, and developed multiple reps while increasing their monthly SPH
Sr. Insurance Sales Advisor
Liberty Mutual Insurance
10.2012 - 08.2015
- Ranked the top 3rd in conversion for the sales department in Orlando and Phoenix
- Consistently exceeded sales metrics with an average 139% to goal as an ISR
- Consistent Century Club winner
- Achieved the integrity award for Marsh accounts
- Performed huddle meetings in place of the supervisor
Education
MBA Master’s in Business Administration - Corporate Leadership
NOVA Southeastern University
01-2020
BS Bachelor of Science - Legal Studies, Business Administration
University of Central Florida
Orlando, FL01-2012
Skills
- Solution Finder
- Collaborative
- Project Management
- Effective Management Skills
- Results Oriented
- Interviewing techniques
- Performance metrics analysis
- Strategic Planning
- Relationship Management
- Relationship building and management
- Training and mentoring
- Talent acquisition
Accomplishments
- Achieved "Extraordinary" for the 2025 EOY review
- Multiple Sales Winner across organizations and role levels
- Recognized and awarded for cross functional collaborative success
Interests
Timeline
Dedicated Hiring Manager
Liberty Mutual Insurance
07.2025 - Current
RTW Supervisor
Liberty Mutual Insurance
01.2025 - 07.2025
Sr. Core Sales Supervisor
Liberty Mutual Insurance
07.2023 - 01.2025
Dedicated Hiring Manager
Liberty Mutual Insurance
09.2021 - 07.2023
Remote Inbound Sales Supervisor
Liberty Mutual Insurance
01.2019 - 09.2021
Inbound Sales Supervisor
Liberty Mutual Insurance
03.2018 - 01.2019
Sales Development Specialist
Liberty Mutual Insurance
10.2017 - 03.2018
Sr. Insurance Specialty Lines Advisor
Liberty Mutual Insurance
08.2015 - 10.2017
Sr. Insurance Sales Advisor
Liberty Mutual Insurance
10.2012 - 08.2015
BS Bachelor of Science - Legal Studies, Business Administration
University of Central Florida
MBA Master’s in Business Administration - Corporate Leadership
NOVA Southeastern University