Syderricka Washington
Forestdale,Alabama
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Address Verification Specialist
SAGILITY HEALTH
10.2025 - Current
- Perform high-volume address verifications while maintaining HIPAA-compliant handling of sensitive member information.
- Verified service addresses for active insurance members, ensuring data accuracy for claims processing and enrollment.
- Communicated issues and discrepancies to internal teams, recommending corrective actions to minimize claim denials.
- Maintained detailed records of verifications and followed up on unresolved cases to uphold data integrity.
Technical Support Representative
Teleperformance
05.2023 - 11.2024
- Researched reported issues, identified root causes, and implemented fixes to prevent recurrence.
- Utilized various communication channels such as chat, email, and phone calls to provide prompt assistance to customers in need.
- Used ticketing systems to manage and process support actions and requests.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Built strong relationships with external partners, facilitating efficient claim resolutions.
- Contacted customers to address unresolved issues promptly.
- Reduced claim processing time for faster customer service and improved satisfaction rates.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
Disaster Relief Specialist
Atento
12.2021 - 10.2022
- Coordinated disaster relief claims and intake, triaging urgent cases and prioritizing rapid assistance for affected customers.
- Liaised with adjusters, legal counsel, and medical providers to streamline information exchange and accelerate claim resolution.
- Tracked cases through claims lifecycle, communicated status updates to stakeholders, ensured timely followup on outstanding issues to enhance customer satisfaction.
- Identified process bottlenecks, suggested improvements that expedited processing and enhanced customer experience.
Retention Customer Service Representative
Atento
02.2021 - 12.2021
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Facilitated open communication between customers and management, acting as a liaison to address escalated concerns.
- Developed and implemented loyalty strategies that increased customer retention rates.
- Proactively communicated with customers and resolved issues in a timely manner, enhancing overall satisfaction levels.
- Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
Education
High School Diploma -
Central Park Christian School
Skills
- HIPAA compliance
- Insurance verification
- Data analysis
- Technical Support
- Call Center Experience
- Customer Service
- Call handling
- CRM proficiency
- Billing software
- Typing proficiency
- Microsoft Office
Timeline
Address Verification Specialist
SAGILITY HEALTH
10.2025 - Current
Technical Support Representative
Teleperformance
05.2023 - 11.2024
Disaster Relief Specialist
Atento
12.2021 - 10.2022
Retention Customer Service Representative
Atento
02.2021 - 12.2021
High School Diploma -
Central Park Christian School