DIONNE FARLEY
North Richland Hills,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in Insurance Verification and Scheduling.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist/Scheduling Specialist
TEXAS REGIONAL ASTHMA & ALLERGY CENTER
05.2022 - Current
- Assure timely verification of insurance benefits prior to patient procedures or appointments.
- Ensure compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Update patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintain strong knowledge of basic medical terminology to better understand services and procedures.
- Manage high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborate with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Assist patients with understanding personalized insurance coverage and benefits.
- Expedite patient registration process by efficiently validating eligibility for various insurance plans.
- Reduce errors in billing by accurately maintaining patient records with updated insurance information.
- Obtain payments from patients and scan identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Schedule patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Patient Care Tech/Health Unit Coordinator
UT SOUTHWESTERN MEDICAL CENTER
09.2019 - 03.2022
Health Unit Coordinator/Patient Care Tech
TEXAS HEALTH RESOURCES
02.2018 - 09.2019
- Interpreted and explained medical instructions to patients and family members
- Stocked patient rooms and supply areas to meet patient care needs
- Measured patient vital signs, recording body temperature, blood pressure and heart rate
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Completed in-service training and attended performance improvement meetings
- Prepped patients for surgery
- Assigned rooms, created charts, printed labels and wrist bands for patient identifiers.
- Assisted patient's with daily tasks.
- Responded to patient call lights to expedite appropriate follow-through.
Medication Tech/Patient Care Tech
RIVERSIDE NURSING AND REHAB
10.2016 - 01.2018
- Administered medications.
Medication Tech/Patient Care Tech
FAVORITE NURSING STAFFING AGENCY
04.2015 - 04.2017
- Administered medications.
Medication Tech/Patient Care Tech
TRUMAN MEDICAL CENTER
10.2011 - 03.2015
- Administered medications.
Medication Tech/Patient Care Tech
PRESBYTERIAN MANOR
05.2008 - 06.2011
- Ordered medications
- Contacted pharmacy for details on orders, verified dosage
- Kept detailed logs of all invoices, using computers, fax machines
- Administered medications.
Education
GED -
KCKCC
Kansas City, KSNursing/Medication Aide -
KC Area Tech School
Kansas City, KSMedical Assistant -
Wright Career College
Overland Park, KSSkills
- Data Entry and Review
- HIPAA Compliance
- Insurance Coverage Verification
- Medical Terminology
Certification
- Nurse Aide
- Medication Tech
- Medical Assistant
Timeline
Insurance Verification Specialist/Scheduling Specialist
TEXAS REGIONAL ASTHMA & ALLERGY CENTER
05.2022 - Current
Patient Care Tech/Health Unit Coordinator
UT SOUTHWESTERN MEDICAL CENTER
09.2019 - 03.2022
Health Unit Coordinator/Patient Care Tech
TEXAS HEALTH RESOURCES
02.2018 - 09.2019
Medication Tech/Patient Care Tech
RIVERSIDE NURSING AND REHAB
10.2016 - 01.2018
Medication Tech/Patient Care Tech
FAVORITE NURSING STAFFING AGENCY
04.2015 - 04.2017
Medication Tech/Patient Care Tech
TRUMAN MEDICAL CENTER
10.2011 - 03.2015
Medication Tech/Patient Care Tech
PRESBYTERIAN MANOR
05.2008 - 06.2011
GED -
KCKCC
Nursing/Medication Aide -
KC Area Tech School
Medical Assistant -
Wright Career College
- Nurse Aide
- Medication Tech
- Medical Assistant
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