Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sydnee Cooper

Houston,TX

Summary

Dynamic Customer Service Representative with a proven track record at Sutherland, excelling in active listening and critical thinking. Adept at utilizing CRM software to enhance customer satisfaction and streamline order processing. Recognized for developing strong communication skills and fostering team collaboration to elevate service standards.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sutherland
02.2023 - 06.2025
  • Assisted customers by addressing inquiries and providing product information
  • Processed orders and managed customer accounts efficiently
  • Utilized CRM software to track customer interactions and resolve issues
  • Collaborated with team members to enhance service delivery standards
  • Maintained knowledge of product offerings to support informed customer decisions
  • Developed strong communication skills through daily customer interactions

Customer Service Associate Cashier

Ross Dress for Less
05.2019 - 2022
  • Processed customer transactions efficiently, ensuring accurate cash handling and balanced registers.
  • Assisted customers with inquiries, providing exceptional service to enhance overall satisfaction.
  • Maintained product displays and inventory levels, contributing to a visually appealing shopping environment.
  • Trained new team members on cash register operations and customer service protocols.

Education

Madison High School
Houston, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Sutherland
02.2023 - 06.2025

Customer Service Associate Cashier

Ross Dress for Less
05.2019 - 2022

Madison High School

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Sydnee Cooper