Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sydnee Elkon

Charles Town,WV

Summary

Dynamic customer service professional with a proven ability to resolve inquiries and enhance satisfaction. Skilled in conflict resolution and relationship building, consistently driving positive customer experiences.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Marshalls Department Store
Ranson, WV
09.2021 - 01.2026
  • Resolved customer inquiries and issues efficiently to enhance satisfaction and loyalty.
  • Trained new staff on customer service protocols and operational procedures.
  • Managed point-of-sale transactions accurately, ensuring smooth checkout experiences.
  • Collaborated with team members to streamline product restocking processes, improving inventory management.

Senior Sales Associate

Vector Marketing Company
Charles Town, WV
03.2025 - 12.2025
  • Engaged customers to understand needs and promote product benefits.
  • Assisted in developing effective sales strategies to boost team performance.
  • Demonstrated product features and guided customers through purchasing decisions.
  • Collaborated with team members to enhance customer service standards.
  • Conducted follow-ups with clients to ensure satisfaction and drive repeat business.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Boosted sales revenue by developing and maintaining strong relationships with clients.

Restaurant Hostess

Glory Days Grill
Ranson, WV
03.2019 - 02.2020
  • Welcomed and seated guests, ensuring a positive first impression and smooth guest flow.
  • Managed reservation system to optimize seating efficiency during peak hours.
  • Coordinated with servers and kitchen staff to enhance service delivery and guest satisfaction.

Education

Dog Obedience Instructor

Animal Behavior College
Santa Clarita, CA
11-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Relationship building
  • Conflict resolution

Accomplishments

  • Exceeded sales expectation and received consistent recognition
  • Associate of the Quarter – 2025

Timeline

Senior Sales Associate

Vector Marketing Company
03.2025 - 12.2025

Customer Service Representative

Marshalls Department Store
09.2021 - 01.2026

Restaurant Hostess

Glory Days Grill
03.2019 - 02.2020

Dog Obedience Instructor

Animal Behavior College