Summary
Overview
Education
Work History
Skills
Certification
Additional Information
Timeline
Generic

Sydnee Hendry

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

1
1
year of professional experience
1
1
Certification

Education

No Degree - Phlebotomy

San Juan College
Farmington, NM
08.2023

Work History

Sales Associate

Shoe Dept
05.2023 - 08.2024
  • Prioritized helping customers over completing other routine tasks in store.
  • providing support to colleagues as needed.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Solved customer challenges by offering relevant products and service
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Phlebotomy Student

San Juan Regional Medical Center-Urology
08.2023 - 09.2023
  • Continuously updated knowledge of phlebotomy best practices through ongoing training and professional development opportunities.
  • Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Maintained accurate records of all collected specimens, ensuring proper documentation for both clinical staff and insurance purposes.
  • Verified patients' identification for proper sample collection.
  • Demonstrated strong teamwork skills in collaborating with other healthcare professionals to ensure the best possible patient outcomes.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Contributed to a positive clinic environment by maintaining cleanliness and organization within the workspace.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

Skills

  • Verbal communication
  • Money Handling
  • Ability to Lift 40 pounds
  • Building Customer Loyalty
  • Sales floor organization
  • Exceptional customer service
  • Item Ticketing and Pricing
  • Strong Communication and Interpersonal Skills
  • Team Cooperation

Certification

  • PT - Phlebotomy Technician
  • [Phlebotomy], San Juan College - March 21th-August 29th 2023

Additional Information

References

Tanisha Halwood manger at shoe department - contact information (505 -482 -6678) email halwood@yahoo.com

Cory Harrison - phlebotomy director at San Juan regional - contact information (505-609-2181) email Charrison@SJRMC.net

Sam Burns - friend of 9 years (505-716-0869)







Timeline

Phlebotomy Student

San Juan Regional Medical Center-Urology
08.2023 - 09.2023

Sales Associate

Shoe Dept
05.2023 - 08.2024

No Degree - Phlebotomy

San Juan College

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Sydnee Hendry