Sydnee Horton
Amarillo
Summary
Detail-oriented higher education professional with experience managing confidential records, providing customer service, ensuring data accuracy, and supporting administrative operations. Skilled in compliance, documentation review, problem resolution, and cross-department collaboration, with a strong commitment to serving students and supporting institutional goals.
Overview
7
7
years of professional experience
Work History
Testing Specialist
Amarillo College
02.2025 - Current
- Manage check-in procedures for a variety of exams, including community, college entrance, third-party, and instructor-administered tests
- Proctor exams in accordance with strict guidelines, maintaining test integrity and security
- Coordinate scheduling and appointments for testing services
- Respond to phone and email inquiries
- Perform administrative tasks such as data entry, record maintenance, and general office support
- Create vouchers for online test proctoring
- Balance end-of-day transactions
- Collect and process testing fees while ensuring accurate documentation and reconciliation of transactions
- Provide exceptional customer service by assisting students, faculty, and staff with questions, scheduling, and process requirements
- Resolve student concerns by researching issues, identifying solutions, and communication outcomes professionally
- Utilize college databases to enter, update, track student information
- Coordinate with multiple departments to ensure accurate recordkeeping
Part-Time Staff Assistant
Amarillo College Advising
03.2023 - 02.2025
- Greeted and assisted students entering the Enrollment Center, ensuring efficient check-in and routing to appropriate services.
- Triaged students by verifying completion of admissions, testing, and enrollment requirements.
- Assisted students with registration processes for Spring, Summer, and Fall semesters.
- Managed 30–50 incoming phone calls daily, providing accurate information and resolving inquiries.
- Scheduled appointments for academic advisors and maintained appointment calendars.
- Provided guidance to current and prospective students and parents regarding academic programs, enrollment procedures, and college resources.
- Participated in the interview and selection process for student worker candidates.
- Processed Student Referral Forms and onboarding documentation through Nitro.
- Served as acting supervisor for a team of eight staff members during supervisor absences.
- Maintained student records by updating personal information and processing bacterial meningitis records and waivers in Colleague.
- Facilitated team meetings and communicated departmental updates in the supervisor's absence.
Receptionist
Helms Law Firm
03.2022 - 01.2023
- Managed a multi-line phone system, directing calls and assisting clients with inquiries.
- Greeted clients and visitors, providing professional and courteous customer service.
- Assisted with monthly billing processes and administrative accounting tasks.
- Opened, sorted, scanned, and distributed daily legal and financial correspondence.
- Maintained and updated client pleading and discovery files to ensure accurate records.
- Drafted correspondence, letters, and other administrative documents.
- Processed client payments received online and by phone.
- Communicated with prospective clients via email and maintained records in the Potential New Client (PNC) database.
- Supported daily office operations, including opening and closing procedures, alarm system management, inventory stocking, and office organization.
Part-Time Staff Assistant
Amarillo College Advising
08.2020 - 01.2022
Customer Service Representative
Amarillo College AskAC
10.2019 - 08.2020
- Handled 30-100 incoming calls daily, assisting students, faculty, staff, and community members.
- Provided technical support for Blackboard and online learning platforms by troubleshooting issues and guiding users through available resources.
- Processed payments for tuition, housing, and account balances while maintaining confidentiality and accuracy.
- Researched and provided information regarding admissions, enrollment, financial aid, and college policies.
- Updated and maintained student records in Colleague.
- Assisted prospective students with admissions applications and enrollment procedures.
- Facilitated electronic transcript requests and transfers to other institutions.
- Delivered exceptional customer service while resolving a high volume of inquiries efficiently.
Education
Associate of Applied Science - Business Management
Amarillo College
Amarillo, TX05-2024
Intermediate Business Management Certificate - undefined
Amarillo College
Amarillo, TX05-2024
Advanced Business Management Certificate - undefined
Amarillo College
Amarillo, TX05-2024
Marketable Skills Certificate - undefined
Amarillo College
Amarillo, TX12-2023
Basic Business Management Certificate - undefined
Amarillo College
Amarillo, TX08-2021
Skills
- 3 years of Administrative Support Experience
- Multi-line Telephone Systems
- Data Entry & Records Management
- Strong Attention to Detail
- Database & Student Information Systems (Colleague)
- Problem Solving & Critical Thinking
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Customer Service & Client Relations
- Written & Verbal Communication
- Payment Processing
- Confidential Information Handling
- Strong Organizational Skills
Timeline
Testing Specialist
Amarillo College
02.2025 - Current
Part-Time Staff Assistant
Amarillo College Advising
03.2023 - 02.2025
Receptionist
Helms Law Firm
03.2022 - 01.2023
Part-Time Staff Assistant
Amarillo College Advising
08.2020 - 01.2022
Customer Service Representative
Amarillo College AskAC
10.2019 - 08.2020
Intermediate Business Management Certificate - undefined
Amarillo College
Advanced Business Management Certificate - undefined
Amarillo College
Marketable Skills Certificate - undefined
Amarillo College
Basic Business Management Certificate - undefined
Amarillo College
Associate of Applied Science - Business Management
Amarillo College