SYDNEE MONROE
Stockbridge,GA
Summary
Detail-oriented recent graduate with a Bachelor of Arts in English (Cum Laude) and experience in leadership and operations. Skilled in managing responsibilities, fostering clear communication with diverse groups, and aligning with team objectives. Strengths include problem-solving, coordination, and building relationships in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Lead Community Support Coordinator
Clark Atlanta University
Clark Atlanta University, GA
01.2024 - 01.2025
- Led and supervised a team of 12 coordinators, including scheduling, task delegation, and performance support.
- Facilitated weekly team meetings to align on operations, safety protocols, upcoming events, and staff concerns.
- Liaised between staff and housing leadership, communicating updates, addressing concerns, and implementing policies effectively.
- Responded to and documented safety incidents, conflicts, and emergencies, applying de-escalation and crisis management techniques.
- Managed front desk operations and on-call rotations, ensuring building safety, enforcing policy compliance, and maintaining crisis readiness.
- Developed weekly staff schedules to balance coverage needs, availability, and workload efficiency.
Chair, Staff Advisory Council
Clark Atlanta University
Clark Atlanta University, GA
01.2024 - 01.2025
- Led cross-functional meetings with senior leadership to advocate for staff support initiatives, resulting in refined training processes and enhanced staff retention.
- Represented staff concerns and feedback to leadership, serving as a liaison to improve communication, transparency, and workplace effectiveness.
- Coordinated service initiatives and professional development programming for 60+ staff members, fostering increased engagement and skill development.
- Planned meeting agendas, facilitated discussions, and documented action items to ensure follow-through and accountability.
- Assisted with interviewing and evaluating candidates during the recruitment and selection process for new staff members.
Community Support Coordinator
Clark Atlanta University
Clark Atlanta University, GA
01.2023 - 01.2024
- Guided 150+ individuals through academic, personal, and housing-related concerns, enhancing satisfaction with timely support and targeted referrals.
- Organized and executed monthly educational and social programs to strengthen community engagement and boost participation.
- Maintained front desk coverage and on-call support, ensuring safety, policy compliance, and effective incident response.
- Completed detailed administrative logs and incident documentation, supporting operational efficiency and adherence to organizational policies.
Frontline Customer Associate
The Famous 4th Street Cookie Company
Philadelphia, PA
05.2019 - 12.2023
- Enhanced customer satisfaction by delivering professional service and quickly resolving inquiries.
- Ensured efficient customer transactions by processing cash, credit, and mobile payments, maintaining balanced registers daily.
- Coordinated scheduling of large orders through collaboration with baking team, achieving on-time fulfillment.
Order Fulfillment Associate
Amazon Fulfillment Center
West Deptford, NJ
06.2022 - 08.2022
- Met daily shipping goals by accurately picking and packing orders, contributing to timely fulfillment.
- Maintained inventory accuracy by tracking items in warehouse systems and ensuring scanning compliance.
Front Counter Operations Specialist
Chick-fil-A
Atlanta, GA
02.2022 - 05.2022
- Processed guest transactions at POS, ensuring order accuracy and speed to enhance service delivery.
- Addressed guest concerns with professionalism, resulting in positive feedback and high customer satisfaction.
Education
Bachelor of Arts - English
Clark Atlanta University
Atlanta, GAHigh School Diploma - Creative Writing
Creative and Performance Arts High School
Philadelphia, PASkills
- Scheduling
- Data Entry
- Record Management
- Customer Service
- Conflict Resolution
- Public Speaking
- Microsoft Office Suite
- Team Collaboration
- Canva
- POS Systems
- Attention to Detail
- Crisis management
- Team leadership
- Customer service
- Effective communication
- Safety and security
Hobbies and Interests
- Leadership development
- Patient advocacy and wellness
- Administrative organization and efficiency
- Cooking and hosting community meals
- Volunteering and community service
- Reading literature
- Traveling and experiencing new cultures
Languages
English
Timeline
Lead Community Support Coordinator
Clark Atlanta University
01.2024 - 01.2025
Chair, Staff Advisory Council
Clark Atlanta University
01.2024 - 01.2025
Community Support Coordinator
Clark Atlanta University
01.2023 - 01.2024
Order Fulfillment Associate
Amazon Fulfillment Center
06.2022 - 08.2022
Front Counter Operations Specialist
Chick-fil-A
02.2022 - 05.2022
Frontline Customer Associate
The Famous 4th Street Cookie Company
05.2019 - 12.2023
Bachelor of Arts - English
Clark Atlanta University
High School Diploma - Creative Writing
Creative and Performance Arts High School