Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sydnee Pratt

Amarillo,TX

Summary

Experienced professional with a diverse background spanning education coordination, customer service, and management roles. Proficient in planning and executing educational programs and events, ensuring high levels of customer satisfaction and engagement. Skilled in team leadership, successfully managed staff, and coordinated operations to drive organizational success. With a solid foundation in veterinary technology, including assisting in surgeries and educating clients on animal care, now dedicated to pursuing licensure as a nurse, with an anticipated completion date of August 2025. Committed to leveraging a varied skill set and passion for healthcare to make a positive impact in patient care.

Overview

3
3
years of professional experience

Work History

Education Coordinator

City Of Amarillo- Zoo
08.2023 - 04.2024
  • Teaching and planning for education programs, special events, camps, and public programs.
  • Ensuring high level of customer service and communication at all times
  • General office duties include: answering telephone calls, receiving and directing visitors, filing, data entry, time management, and organization
  • Handle educational animals for classes when needed: Small Mammals, Birds, Reptiles, Invertebrates, large Mammals.
  • Assists in guest amenities including exhibit interpretation, animal encounter stations, and staffing Zoo’s education center
  • Functioning as a Zookeeper to assist animal staff whenever necessary, in any way needed to support fellow staff.
  • Large event planning, vendor coordination, and communication.
  • Supervising admissions staff, providing training and support to ensure a high level of service for visitors
  • Attending regularly scheduled local news appearances

Admissions Attendant

City Of Amarillo-Zoo
07.2023 - 08.2023
  • Managed cash transactions and ensured accurate cash balancing
  • Delivered exceptional customer service
  • Assisted in animal care, supporting keepers as required
  • Resolved guest inquiries, providing informative and educational responses
  • Maintained the well-being of the Zoo’s resident cat, ensuring daily care

Front Desk Coordinator

The Perfect Peach Body Waxing Studio
02.2023 - 07.2023
  • Coordinated Multiple esthetician schedules, ensuring smooth daily operations
  • Handled client communication effectively
  • Mastered scheduling software, providing training to team members
  • Managed administrative tasks and data entry for payroll and client forms
  • Oversaw opening and closing duties, maintaining operational efficiency
  • Boosted Sales by promoting retail products
  • Supported marketing efforts, contributing to business growth

Assistant Store Manager

Hot Topic
02.2022 - 04.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Veterinary Technician

Swann Animal Clinic
05.2021 - 02.2022
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.

Education

License - LVN

Amarillo College
Amarillo, TX
08.2025

High School Diploma -

Tascosa High School
Amarillo, TX
05.2018

Skills

  • Microsoft Office
  • Staff Training
  • Vendor Relations
  • Program Management
  • Social Media Promotion
  • Strong Work Ethic
  • Attention to Detail
  • Punctual and Dependable
  • Decision-Making
  • Relationship Building
  • Public Speaking
  • Staff Supervision

References

Nichole Robinson                                                      Kimberly Eatley
      Amarillo Zoo                                                          Amarillo Zoo
  806-663-1182                                                        806-640-2709
nichole.robinson@yahoo.com                         kimberly.eatley@amarillo.gov

McKenzie Case-Lopez                                                  John Russell
     Amarillo Zoo                                                     Amarillo Fire Department
  806-206-8388                                                         806-683-3700

Timeline

Education Coordinator

City Of Amarillo- Zoo
08.2023 - 04.2024

Admissions Attendant

City Of Amarillo-Zoo
07.2023 - 08.2023

Front Desk Coordinator

The Perfect Peach Body Waxing Studio
02.2023 - 07.2023

Assistant Store Manager

Hot Topic
02.2022 - 04.2023

Veterinary Technician

Swann Animal Clinic
05.2021 - 02.2022

License - LVN

Amarillo College

High School Diploma -

Tascosa High School

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