Sydnee Redmond
Raleigh,NC
Summary
Dedicated and professional individual with a proven track record of consistently meeting company goals through organized practices. Thrives under pressure and excels in adapting to new situations and challenges, always striving to enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Brach Manager
Restaurant Depot
Morrisville, NC
03.2024 - Current
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to store policies and regulations.
- Managed a 1.8M weekly store, 80 employees
- Balanced multiple tasks simultaneously without compromising quality or customer satisfaction in a fast-paced setting.
- Supported financial reporting accuracy, preparing precise payroll expense reports for finance department.
- Ensured accurate inventory control through meticulous documentation and timely reporting of discrepancies. Weekly counts and audits. Oversaw receiving department, inventory controller and loss prevention.
Service and Engagement Manager
Target
Raleigh, NC
11.2022 - 03.2024
- Streamlined internal processes to improve team efficiency and project delivery timelines.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Contract Coordinator
LC Industries, NC
Durham, NC
09.2017 - 08.2020
- Streamlined contract processes by implementing efficient tracking and filing systems, reducing document retrieval time.
- Managed a portfolio of contracts, ensuring timely renewals, extensions, or terminations as needed.
- Supported proposal development efforts by providing accurate risk assessments and contract language recommendations.
- Reduced processing times by automating routine tasks and improving overall workflow efficiency within the contracts department.
- Monitored vendor performance against contract terms to ensure satisfactory delivery of goods or services.
- Prepared detailed reports on contract activity for senior management review, highlighting key metrics and areas of concern.
- Maintained strong relationships with clients through regular communication and proactive issue resolution efforts.
- Coordinated closely with finance departments to ensure accurate payment schedules were established per contractual agreements.
Senior Loan Servicing Specialist
First Guaranty Bank
Dallas, TX
08.2016 - 08.2017
- Enhanced customer satisfaction by promptly addressing and resolving complex loan servicing issues.
- Streamlined the loan servicing process for increased efficiency and reduced errors.
- Collaborated with cross-functional teams to develop and implement new loan servicing policies and procedures.
- Managed a diverse portfolio of loans, ensuring timely payments and accurate recordkeeping.
- Reduced delinquency rates by implementing proactive communication strategies with borrowers.
- Conducted comprehensive audits of loan servicing files to identify discrepancies and ensure compliance with regulatory requirements.
- Trained junior staff in proper loan servicing practices, contributing to overall team success.
- Ensured accuracy in all aspects of loan administration, including billing, payment processing, and record maintenance.
- Utilized advanced software tools for efficient tracking, reporting, and analysis of key performance metrics within the loan servicing department.
- Achieved superior results by consistently meeting or exceeding all established targets for portfolio performance, customer satisfaction, and operational efficiency in the loan servicing department.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Education
HS Deploma -
Valley High School
Skills
- Microsoft Expertise
- Implementation Management
- Data Analytics
- Business Analysis
- Problem Solving
- Organizational Skills
- Strategic Thinking
- Decision Making
- Time Management
- Conflict Resolution
- Training and Development
- Quality Assurance
- Customer Retention
- Effective Communication
- Creative Thinking
- Team Leadership
- Operations management
- Team development
- Audit preparation
- Relationship building and management
- Sales expertise
- Account retention
Education
Las Vegas, NV,Las Vegas, NV
Certification
Crown Trainer
Crown Certifed
Timeline
Assistant Brach Manager
Restaurant Depot
03.2024 - Current
Service and Engagement Manager
Target
11.2022 - 03.2024
Contract Coordinator
LC Industries, NC
09.2017 - 08.2020
Senior Loan Servicing Specialist
First Guaranty Bank
08.2016 - 08.2017
HS Deploma -
Valley High School