Sydnee Todd-Spencer
Cincinnati
Summary
Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Medical Assistant
TriHealth
Mason, OH
09.2025 - Current
- Administered patient care, ensuring comfort and safety during examinations and procedures.
- Assisted healthcare providers with clinical tasks, enhancing workflow efficiency in fast-paced environments.
- Educated patients on treatment plans, medications, and preventative care to promote health literacy.
- Administered vaccinations and medication, ensuring compliance with pediatric healthcare protocols.
- Coordinated patient appointments and follow-ups, optimizing clinic workflow and reducing wait times.
- Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
- Reduced errors by verifying medication dosages before administration as per physician orders.
- Measured patient pulse oximetry.
School Bus /Operator
Petermann
Mason, Ohio
12.2022 - 12.2024
- Transported over 100 students daily across district on designated bus routes
- Conducted daily vehicle safety inspections before and after each trip to ensure operational safety
- Implemented and followed emergency/accident plan, including first-aid, evacuation procedures, and notifying 911 when necessary
- Attended state-required functions to ensure compliance with regulations. and meetings required by the state as well as the school board
Customer Service Billing Specialist
Spectrum Communications
Blue Ash, Ohio
12.2018 - 12.2022
- Maintained positive tone and attitude while delivering exceptional customer service
- Respond to customer request and questions about products and services
- Responded to customer requests and inquiries regarding products and services
- Followed all training on operating systems and procedures and company services
Home Health Aide
Helping Hands
West Chester, Ohio
12.2017 - 12.2019
- Supported patients with daily activities to enhance their quality of life
- Provided support to clients during bathing and grooming routines in their homes.
- Assisted patients with daily activities
- Managed household tasks for client
- Oversaw daily household tasks for clients, ensuring a clean and organized living environment.
Customer Service Sales Representative
RDI Corporation
Cincinnati, Ohio
12.2015 - 12.2018
- Managed high call volume, ensuring timely responses to customer inquiries
- Employed active listening to accurately identify and address customer needs
- Adhere to communication scripts to properly address various topics
- Applied upselling techniques to effectively promote additional products
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Dietary Aide
Clovernook Healthcare Pavilion
Cincinnati, Ohio
12.2014 - 12.2017
- Ensured compliance with food handling, sanitation, and safety protocols to maintain a safe dining environment
- Collaborated with dietitians to prepare and serve meals tailored to patients' dietary restrictions and preferences, enhancing their dining experience
- Delivered personalized customer service to residents, addressing their dietary concerns and preferences in a timely manner.
Education
High School Diploma -
Diamond Oaks
Harrison05.2016
High School Diploma -
North College Hill Jr/High School
Cincinnati, Ohio01.2015
CCMA - Medical Assistant
Making A Change (Cincy)
Cincinnati, Ohio12.2025
Skills
- Patient care
- Medical terminology
- Vital sign monitoring
- Specimen processing
- Specimen collection
- Specimen labeling
- Patient scheduling
- HIPAA compliance
- Administration
- Meal preparation
- Dietary restriction knowledge
- Health regulation compliance
- Fast-paced environment adaptability
- Customer service
- Daily living support
- Patient hygiene support
- Clinical equipment maintenance
- Basic life support
- Safety regulation adherence
- Defensive driving
- Route planning
- Emergency preparedness training
- Health regulations compliance
- Safety compliance
- Patient record management procedures
Certification
- 2023 State: Ohio
- Endorsements: School Bus and Passenger
- CCMA - Certified Clinical Medical Assistant
- CPR and First Aid
Languages
English
Full Professional
References
References available upon request.
Education
other
Timeline
Medical Assistant
TriHealth
09.2025 - Current
School Bus /Operator
Petermann
12.2022 - 12.2024
Customer Service Billing Specialist
Spectrum Communications
12.2018 - 12.2022
Home Health Aide
Helping Hands
12.2017 - 12.2019
Customer Service Sales Representative
RDI Corporation
12.2015 - 12.2018
Dietary Aide
Clovernook Healthcare Pavilion
12.2014 - 12.2017
High School Diploma -
North College Hill Jr/High School
High School Diploma -
Diamond Oaks
CCMA - Medical Assistant
Making A Change (Cincy)