Sydnee Webb
Kansas City,MO
Summary
Encouraging employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Office Administrator
Cooper's Hawk Winery And Restaurant
06.2023 - Current
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
Server, Bartender, Banquet Server
Cooper's Hawk Winery And Restaurant
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served high customer volumes during special events, nights, and weekends.
- Maintained flexible work schedule to meet event needs.
Receptionist
Massage Envy
10.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained membership database, ensuring that all information was current and accurate.
- Scheduled and assigned daily work and activities for team members.
Hourly Restaurant Manager
Texas Roadhouse
04.2021 - 10.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Server, Bartender, Trainer
Texas Roadhouse
09.2018 - 04.2022
- Cultivated warm relationships with regular customers.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Recruited and trained new members of guest service team.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
No Degree - Social Work
University of Central Missouri
Warrensburg, MOCertificate - Massage Therapy
WellSpring School of Allied Health
Kansas City, MO06.2023
Skills
- Recordkeeping and File Management
- Inquiry Requests
- Hospitality and Accommodation
- Answering Phones
- Manage Cash Deposits
Timeline
Assistant Office Administrator
Cooper's Hawk Winery And Restaurant
06.2023 - Current
Server, Bartender, Banquet Server
Cooper's Hawk Winery And Restaurant
11.2022 - Current
Receptionist
Massage Envy
10.2022 - 11.2022
Hourly Restaurant Manager
Texas Roadhouse
04.2021 - 10.2022
Server, Bartender, Trainer
Texas Roadhouse
09.2018 - 04.2022
No Degree - Social Work
University of Central Missouri
Certificate - Massage Therapy
WellSpring School of Allied Health
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