Sydnei Winston
New Orleans,LA
Summary
Dynamic and detail-oriented professional with a proven track record at Ochsner Medical Center, excelling in office administration and customer service. Skilled in managing complex schedules and enhancing operational efficiency through effective communication and organization. Adept at utilizing CRM software and maintaining confidentiality, ensuring seamless support and client satisfaction.
Overview
3
3
years of professional experience
Work History
Secretary
Ochsner Medical Center
02.2024 - Current
- Organized and maintained office files and documents for easy access and retrieval.
- Scheduled appointments and managed calendars to optimize executive time.
- Assisted in preparing meeting agendas and taking accurate minutes during discussions.
- Communicated effectively with clients and staff to facilitate smooth operations.
- Utilized office software to create reports, presentations, and correspondence efficiently.
- Supported team members by performing clerical tasks and addressing inquiries promptly.
- Maintained a clean and organized workspace to enhance productivity and professionalism.
- Adapted quickly to new procedures, contributing to overall office efficiency improvements.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Customer Service Executive
Teleperformance USA
06.2022 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in managing customer accounts, ensuring accurate information and timely updates.
- Utilized CRM software to track interactions and maintain detailed records of customer issues.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
Education
No Degree - General Studies
Louisiana Delta Community College
Monroe, LASkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Schedule management
- Multi-line phone systems
- Complex Problem-solving
- Quickbooks
- Supply restocking
- File systems management
Timeline
Secretary
Ochsner Medical Center
02.2024 - Current
Customer Service Executive
Teleperformance USA
06.2022 - 01.2023
No Degree - General Studies
Louisiana Delta Community College