Sydney Abbott
Richardson,TX
Summary
Driven individual with a passion for helping and connecting with others. Possesses excellent communication and problem-solving skills with a commitment to providing the highest level of care to those in need or for any given situation. Skilled in conflict resolution, empathetic listening skills, risk assessment, multi tasking, working with others, compatibility, and crisis intervention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Nico's Cantina and TexMex
Richardson, TX
06.2022 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Pre-Licensed Professional Therapist
Anchor Psychology Group
McKinney, TX
08.2023 - 08.2024
- Provided psychotherapy services to individuals, couples, and families.
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
- Maintained accurate records of clinical activity in accordance with HIPAA guidelines.
- Developed individualized therapeutic interventions based on diagnosis and best practices in the field of mental health counseling.
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Utilized a variety of techniques such as cognitive-behavioral therapy and mindfulness practices during sessions.
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Provided psychoeducation on topics such as stress management, anger management, and parenting skills.
- Participated in regular case reviews with other clinicians to discuss client progress.
- Adhered to ethical standards outlined by professional organizations such as APA or ACA.
- Collaborated with licensed clinicians and participated in weekly case consultations to refine clinical skills and enhance therapeutic interventions.
- Balanced a caseload of clients while meeting rigorous graduate program requirements, including coursework, supervision, and research responsibilities.
Substitute Teacher, K-12
Swing Education
Richardson, TX
01.2022 - 06.2022
- Provided instruction and guidance to students in the absence of a regular teacher.
- Organized lesson plans and activities for students.
- Assisted with classroom management issues when needed.
- Collaborated with other teachers to ensure student success.
- Developed creative learning strategies to engage all types of learners.
Intern Trainee
Lifelines Counseling Services
Mobile, AL
08.2020 - 05.2021
- National Suicide Prevention Lifeline Volunteer
- Rape Crisis Center Volunteer
- United Way 211 Referral Center Volunteer
- Helped individuals in a heightened emotional state find a stable mindset
- Organized promotional events to increase brand awareness among target audiences.
- Collaborated with colleagues to develop strategies for improving customer service standards.
- Responded promptly to customer inquiries via phone or email.
- Tracked progress of ongoing projects and provided regular updates to supervisors.
Crew Member
Trader Joe’s
Dallas, TX
07.2016 - 12.2020
- Educated customers on store items, product ingredients and nutritional values.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- (Trader Joes is especially known for their extraordinary customer service)
- Worked through the pandemic, dealing with high emotion and intensity circumstances while following appropriate protocol
Crisis Counselor Volunteer
Crisis Text Line
Mobile, AL
05.2018 - 03.2020
- Helped texters create future coping plans and provide empathy and validation to struggling situations
- Worked remotely—anywhere with a computer and secure internet connection
- Answered texts from people in crisis, and tending to their crisis through active listening, collaborative problem solving, and safety planning.
- Assisted in providing crisis counseling and support to individuals in distress via telephone, email, or text message.
- Provided resources for mental health services and referrals to community organizations.
- Conducted assessments of client needs and developed individualized treatment plans accordingly.
- Maintained accurate records of all client interactions using computer software programs.
- Offered emotional support to clients during difficult times by listening attentively and responding compassionately.
Drink Maker
Fatstraws
Dallas, TX
07.2015 - 02.2016
- Mixed ingredients according to standard recipes or customized orders.
- Handled cash transactions accurately while following company policies.
- Prepared new garnishes, juices and other perishables daily.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Responded to customer inquiries about drinks menu options
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Observed proper food handling procedures and upheld company policies and procedures.
Education
Master of Science - Clinical Mental Health Counseling
Lynn University
Boca Raton, FL08-2024
Bachelor of Science - Psychology
Spring Hill College
Mobile, AL05.2021
High School Diploma -
John Paul II High School
05.2017
Skills
- Mental Health Support
- Reflective Listening
- Reflective Questioning
- Emotional Support
- Empathy
- Constructive Feedback
- Communication
- Hardworking, Consistent & Thorough
- Punctuality
- Dedication
- Time Management / Balance of Multiple Responsibilities
- Multi Tasking
- Crisis Intervention
Certification
- The Neurobiology of Complex Trauma
- Organizational Secondary Traumatic Stress
- Psychological First Aid
- Sticks and Stones Will Break My Bones, (and) Words CAN Hurt Me: A Trauma-Informed Understanding of Bullying
Timeline
Pre-Licensed Professional Therapist
Anchor Psychology Group
08.2023 - 08.2024
Bartender
Nico's Cantina and TexMex
06.2022 - Current
Substitute Teacher, K-12
Swing Education
01.2022 - 06.2022
Intern Trainee
Lifelines Counseling Services
08.2020 - 05.2021
Crisis Counselor Volunteer
Crisis Text Line
05.2018 - 03.2020
Crew Member
Trader Joe’s
07.2016 - 12.2020
Drink Maker
Fatstraws
07.2015 - 02.2016
Master of Science - Clinical Mental Health Counseling
Lynn University
Bachelor of Science - Psychology
Spring Hill College
High School Diploma -
John Paul II High School
- The Neurobiology of Complex Trauma
- Organizational Secondary Traumatic Stress
- Psychological First Aid
- Sticks and Stones Will Break My Bones, (and) Words CAN Hurt Me: A Trauma-Informed Understanding of Bullying
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