SYDNEY A. DOWD
Acworth
Summary
Detail-oriented professional with a diverse background in healthcare and law enforcement. Demonstrates strong communication and leadership in fast-paced environments, ensuring compassionate patient care and operational efficiency. Eager to apply extensive clinical and mentoring experience in a dynamic role that fosters growth and impact.
Overview
12
12
years of professional experience
Work History
Orthodontic Assistant
NADG
Acworth
07.2025 - 07.2026
- Assisted orthodontists with patient examinations and treatment procedures.
- Engaged with patients to ensure comfort during treatments and procedures.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Sterilized instruments according to safety protocols and best practices.
- Maintained sterilization of instruments according to OSHA standards.
- Educated patients on oral hygiene practices and care plans.
- Managed appointment schedules and coordinated patient flow efficiently.
- Made impressions of teeth for mouth guards and other oral fixtures.
Patient Care Technician III
Jefferson Regional Medical Center
Pine Bluff
02.2023 - 08.2024
- Delivered comprehensive, hands-on patient care in a high-volume clinical setting, including vital signs monitoring, EKG administration, phlebotomy, wound care, and mobility assistance.
- Accurately documented patient information in electronic medical records, ensuring compliance with healthcare regulations and continuity of care.
- Mentored new and junior staff by reinforcing clinical procedures and hospital protocols.
- Recognized for maintaining a calm, compassionate approach while managing multiple patients in fast-paced and high-stress situations.
SWAT Officer
Pine Bluff Police Department
Pine Bluff
10.2018 - 12.2022
- Executed high-risk tactical operations including hostage situations, armed standoffs, and warrant services, ensuring safety of civilians and team members.
- Utilized advanced tactical equipment and strategic planning to resolve critical incidents effectively.
- Maintained peak physical and mental readiness through continuous training and evaluation.
- Collaborated with multi-agency teams, demonstrating strong leadership, communication, and decision-making under pressure.
Registrar
Arkansas Heart Hospital
Little Rock
06.2016 - 10.2018
- Managed patient intake processes including insurance verification, co-pay collection, and account accuracy.
- Assisted patients with portal navigation for scheduling, prescriptions, and medical records access.
- Improved patient flow and reduced wait times through efficient registration and coordination.
- Delivered exceptional customer service while maintaining confidentiality and compliance with HIPAA standards.
Retention Specialist
AT&T
Little Rock
12.2014 - 05.2016
- Resolved complex billing and service issues, retaining customers by recommending tailored solutions.
- Consistently met and exceeded retention targets through effective communication and problem-solving.
- Managed customer inquiries through various communication channels effectively.
Education
Undergraduate Studies -
University of Arkansas At Little Rock
05-2027
High School Diploma -
Pine Bluff High School
05-2013
Skills
- Patient Care & Clinical Support
- Emergency Response & Crisis Management
- Electronic Medical Records (EMR)
- Phlebotomy & EKG Administration
- Team Leadership & Mentorship
- Customer Service & Conflict Resolution
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Types 55 wpm
- Presentation design
- Business administration
- Administrative operations
- Data entry documentation
- OSHA compliance
Leadership Experience
- Active member of student organization TRIO and Multicultural Club
- Participant, Old St. James Missionary Baptist Church Scholars Ministry
- Initiated Member, Delta Sigma Theta Sorority, Inc. (Spring 2025)
Timeline
Orthodontic Assistant
NADG
07.2025 - 07.2026
Patient Care Technician III
Jefferson Regional Medical Center
02.2023 - 08.2024
SWAT Officer
Pine Bluff Police Department
10.2018 - 12.2022
Registrar
Arkansas Heart Hospital
06.2016 - 10.2018
Retention Specialist
AT&T
12.2014 - 05.2016
Undergraduate Studies -
University of Arkansas At Little Rock
High School Diploma -
Pine Bluff High School