Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Balom

Atlanta ,Georgia

Summary

Dynamic and dedicated professional with extensive experience as a Lead Server at 5church Atlanta, excelling in team leadership and relationship building. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail, while maintaining cleanliness standards and fostering a positive work environment. Committed to delivering exceptional service and mentoring staff for success.

Overview

5
5
years of professional experience

Work History

Lead Server

5church Atlanta
08.2022 - Current
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Expanded Functions Dental Assistant

D4C Dental Brands
03.2022 - 08.2024
  • Conducted pre-operative assessments of patients'' medical history to minimize risks associated with anesthesia administration during dental procedures.
  • Optimized inventory management by maintaining accurate records of supplies and equipment usage, minimizing waste, and ordering necessary materials in a timely manner.
  • Ensured smooth operation of dental practice by performing routine maintenance on equipment, identifying issues early on to prevent costly repairs.
  • Provided comprehensive oral hygiene education for patients, promoting long-term dental health.
  • Streamlined appointment scheduling and management, reducing wait times and improving patient satisfaction.
  • Fostered a welcoming and calming environment for patients by maintaining orderliness and cleanliness in all treatment areas.
  • Facilitated seamless coordination between front office staff and clinical team members by serving as a liaison for scheduling matters.
  • Collaborated with interdisciplinary teams to develop individualized treatment plans for patients with diverse needs.
  • Took Number x-rays per week.
  • Improved patient outcomes with skillful application of dental sealants and fluoride treatments, contributing to better oral health.
  • Supported dental health promotion by participating in community outreach programs and free dental care events.
  • Contributed to dental team's effectiveness by sharing insights and feedback from patients regarding their care experience.
  • Enhanced accuracy of patient treatment plans by diligently collecting and recording medical histories and dental chart information.
  • Increased efficiency in dental treatments by proficiently assisting in various dental procedures such as fillings, extractions, and crowns.
  • Successfully managed patient anxiety and improved their experience with effective communication and empathetic care practices.

Expanded Functions Dental Assistant

Dr Christen S Scott
01.2020 - 03.2022
  • Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
  • Applied fluoride varnish and sealants.
  • Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
  • Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
  • Skillfully managed dental emergencies, stabilizing patients and coordinating appropriate follow-up care.
  • Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
  • Expanded knowledge of dental techniques and advancements by attending continuing education courses, applying new learnings to daily practice.
  • Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
  • Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
  • Assisted in coronal polishing.
  • Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.

Education

Health Science - Dental Hygiene

Georgia State
Dunwoody, GA
05.2025

Expanded Function Dental Assistant - Dental Assistant

Florida Career College
West Palm Beach
01.2020

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership
  • Positive and friendly attitude
  • Responsible and trustworthy
  • Relationship building
  • Teamwork and collaboration
  • Critical thinking
  • Accurate money handling
  • Cleaning and sanitizing
  • Cleanliness standards
  • Staff development

Timeline

Lead Server

5church Atlanta
08.2022 - Current

Expanded Functions Dental Assistant

D4C Dental Brands
03.2022 - 08.2024

Expanded Functions Dental Assistant

Dr Christen S Scott
01.2020 - 03.2022

Health Science - Dental Hygiene

Georgia State

Expanded Function Dental Assistant - Dental Assistant

Florida Career College

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Sydney Balom