Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sydney Bannister

Dayton,OH

Summary

Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.

Overview

7
7
years of professional experience

Work History

Moderate Care Coordinator

National Youth Advocate Program
Virtual, OH
02.2024 - 03.2025
  • Implemented High Fidelity Wrap Around model for community-based services.
  • Coordinated implementation of the Plan of Care, including Transition and Crisis Plans, through collaboration with providers and community resources; ensured ongoing plan updates.
  • Maintained service documentation, evaluation outcomes, and data in compliance with requirements.

NW Patient Acct CAS Representative

Kettering Health
Kettering, OH
01.2023 - 02.2024
  • Addressed inquiries regarding billing and collection processing in compliance with CBO Patient Financial Services departmental policies and procedures
  • Assisted patients and other callers in response to both hospital and physician billing questions
  • Communicated how denials impact the service related to the patient's benefit and coverage plan.

Patient Admitting Representative

Kettering Health
Kettering, OH
09.2022 - 01.2023
  • Guided out-patient, emergency, and in-patient guests while demonstrating strong guest relations and exceptional customer service
  • Provided patients with the completion of Financial Assistance Forms, HCAP Applications, and Medicaid Applications
  • Ensured that payer sources and payment arrangements and options have been discussed

Recovery Specialist Associate

Elevance Health
Virtual
01.2022 - 10.2022
  • Supported members, providers, group administrators, and attorneys with information about third-party and worker's compensation subrogation files
  • Processed provider refund checks and adjustment requests, ensuring accurate interpretation and adherence to department policies.

Customer Care Specialist II

CareSource
Dayton, OH
06.2018 - 01.2022
  • Resolved member or provider routine service inquiries; examples included claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
  • Ensured all HIPAA and State requirements and regulations.

Education

Bachelor of Science - Industrial And Organizational Psychology

The Pennsylvania State University Schreyer Honors
University Park, PA
05.2024

Semester Exchange Program - Psychology

IES Oxford, St. Catherine’s College
Oxford, United Kingdom, UK
06.2023

Associate of Applied Science - Applied Psychology

Sinclair College
Dayton, OH
05.2022

Skills

Experience in Microsoft Office Suite, Sona, Qualtrics, SurveyMonkey, R, SPSS, data analysis, EPIC, effective listening, problem solving, and cross-cultural communication skills

References

References available upon request.

Timeline

Moderate Care Coordinator

National Youth Advocate Program
02.2024 - 03.2025

NW Patient Acct CAS Representative

Kettering Health
01.2023 - 02.2024

Patient Admitting Representative

Kettering Health
09.2022 - 01.2023

Recovery Specialist Associate

Elevance Health
01.2022 - 10.2022

Customer Care Specialist II

CareSource
06.2018 - 01.2022

Bachelor of Science - Industrial And Organizational Psychology

The Pennsylvania State University Schreyer Honors

Semester Exchange Program - Psychology

IES Oxford, St. Catherine’s College

Associate of Applied Science - Applied Psychology

Sinclair College

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