Sydney Bass
Polk City
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
STERITECH
Orlando
01.2025 - Current
- Lead team performance through metric calls, specialist shadows, scheduling coordination and planning.
- Drive specialist development through coaching, accountability and performance feedback.
- Serve as key liaison between field specialists and account management to ensure client satisfaction and service excellence.
- Partner closely with the Disney account team to support scheduling, specialist quality assessments and food safety training classes for Disney associates.
Food and Safety Specialist II
STERITECH
Orlando
10.2021 - Current
- Brand Trainer for multiple clients
- Operations Contact - support account management team and clients
- Experienced leadership- assisted with Operations Manager duties: metric calls, specialist shadows, scheduling/planning
- Peer support to new specialist colleagues
General Manager
FIRST WATCH RESTAURANTS
Lakeland
02.2018 - 10.2021
- Ensure high standards of quality control, safety and sanitation
- Develop restaurant management and hourly staff
- Build and increase sales over the previous year and improve profitability
- Ensure employee and guest satisfaction
- Local store marketing
- Oversee day to day operations including the following areas of responsibility: o Food o Labor o Supply and maintenance o Human Resources
Skills
- Operations Management
- Relationship Building
- Employee Training and Development
- Problem Resolution
- Sound Judgment
- Customer Experiences
- Communication Skills
Certification
ServSafe Certification
CP-FS Certification
Timeline
Operations Manager
STERITECH
01.2025 - Current
Food and Safety Specialist II
STERITECH
10.2021 - Current
General Manager
FIRST WATCH RESTAURANTS
02.2018 - 10.2021