Empathetic professional experienced in customer interactions and conflict resolution. Known for building strong relationships and enhancing customer satisfaction, with a track record in training and mentoring teams to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sewell
Plano, TX
03.2025 - Current
Maintained detailed records of customer interactions using CRM software for tracking purposes.
Handled escalated issues with professionalism, striving for resolution to maintain customer loyalty.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Making reservations for customers, and to help the advisors
Warehouse Worker
RDO Equipment
Irving, TX
04.2023 - 02.2025
Operated forklifts and pallet jacks to transport materials efficiently across warehouse zones.
Maintained accurate inventory records using warehouse management systems to ensure stock availability.
Collaborated with team members to streamline order picking processes, reducing turnaround time.
Assisted in training new employees on safety protocols and operational procedures for warehouse tasks.
Warehouse Manager
IWS
Irving, TX
05.2020 - 04.2023
Managed inventory control processes, implementing systems to track stock levels and reduce discrepancies.
Coordinated logistics for inbound and outbound shipments, optimizing routing for timely deliveries.
Oversaw daily warehouse operations, ensuring compliance with safety standards and efficiency protocols.
Trained and mentored staff on best practices in warehouse management and safety procedures.