Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Bassham

Denton, TX, USA

Summary

Empathetic professional experienced in customer interactions and conflict resolution. Known for building strong relationships and enhancing customer satisfaction, with a track record in training and mentoring teams to achieve operational excellence.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sewell
Plano, TX
03.2025 - Current
  • Maintained detailed records of customer interactions using CRM software for tracking purposes.
  • Handled escalated issues with professionalism, striving for resolution to maintain customer loyalty.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Making reservations for customers, and to help the advisors

Warehouse Worker

RDO Equipment
Irving, TX
04.2023 - 02.2025
  • Operated forklifts and pallet jacks to transport materials efficiently across warehouse zones.
  • Maintained accurate inventory records using warehouse management systems to ensure stock availability.
  • Collaborated with team members to streamline order picking processes, reducing turnaround time.
  • Assisted in training new employees on safety protocols and operational procedures for warehouse tasks.

Warehouse Manager

IWS
Irving, TX
05.2020 - 04.2023
  • Managed inventory control processes, implementing systems to track stock levels and reduce discrepancies.
  • Coordinated logistics for inbound and outbound shipments, optimizing routing for timely deliveries.
  • Oversaw daily warehouse operations, ensuring compliance with safety standards and efficiency protocols.
  • Trained and mentored staff on best practices in warehouse management and safety procedures.

Education

High School Diploma -

Lake Dallas High School
Lake Dallas, TX
06-2016

Skills

  • Customer service
  • Active listening
  • Relationship building
  • Conflict resolution
  • Microsoft Excel
  • Team development

Timeline

Customer Service Representative

Sewell
03.2025 - Current

Warehouse Worker

RDO Equipment
04.2023 - 02.2025

Warehouse Manager

IWS
05.2020 - 04.2023

High School Diploma -

Lake Dallas High School