Continuous learner, seeking to maintain a full-time position that offers professional challenges utilizing communication skills, excellent time management, and problem-solving skills. An efficient worker looking to gain new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Keystone Peer Review
Seven Hills, OH
08.2022 - 08.2023
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Cross-trained to best meet customer satisfaction.
Assisted customers in navigating the company website and improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Answered a constant flow of customer calls with minimal wait times.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time, and productivity.
Prep Chef
Brassica
Shaker Heights, OH
03.2021 - 07.2022
Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
Collaborated with other team members to ensure timely completion of meal orders during busy service periods.
Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
Provided excellent customer service when interacting directly with patrons, addressing concerns promptly while maintaining professionalism at all times.
Seasoned and marinated cuts of meat, poultry and fish.
Prepared sandwiches, salads and other specialty items according to customer specifications.
Assisted in setting up and breaking down kitchen stations.