Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sydney Benson

Bedford,Ohio

Summary

Continuous learner, seeking to maintain a full-time position that offers professional challenges utilizing communication skills, excellent time management, and problem-solving skills. An efficient worker looking to gain new skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Keystone Peer Review
Seven Hills, OH
08.2022 - 08.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Cross-trained to best meet customer satisfaction.
  • Assisted customers in navigating the company website and improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Answered a constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time, and productivity.

Prep Chef

Brassica
Shaker Heights, OH
03.2021 - 07.2022
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
  • Collaborated with other team members to ensure timely completion of meal orders during busy service periods.
  • Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
  • Provided excellent customer service when interacting directly with patrons, addressing concerns promptly while maintaining professionalism at all times.
  • Seasoned and marinated cuts of meat, poultry and fish.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Assisted in setting up and breaking down kitchen stations.

Education

Associate of Applied Science - Paralegal Studies

Cuyahoga Community College
Cleveland, OH
05.2025

Completed - Phlebotomy Technician

Med-Cert Training Center
Maple Heights, OH
04.2023

High School Diploma -

John F Kennedy High School
Cleveland
05.2022

Skills

  • Data Entry
  • Information Security
  • Documentation
  • Process Optimization
  • Active Listening
  • Reading Comprehension
  • Computer Proficiency
  • Call Center Operations
  • Customer Service

Timeline

Customer Service Representative

Keystone Peer Review
08.2022 - 08.2023

Prep Chef

Brassica
03.2021 - 07.2022

Associate of Applied Science - Paralegal Studies

Cuyahoga Community College

Completed - Phlebotomy Technician

Med-Cert Training Center

High School Diploma -

John F Kennedy High School