Sydney Brooks
ORLANDO,FL
Summary
Adaptable Care Management Associate with a proven track record in collaborating with diverse teams to deliver tailored support services. Known for critical thinking, multitasking, and ensuring compliance, dedicated to enhancing patient experiences and team performance.
Overview
5
5
years of professional experience
Work History
Care Management Associate
AdventHealth
Orlando, FL
02.2025 - Current
- Collaborated with community resources to provide comprehensive support services tailored to individual patient requirements.
- Ensured compliance with regulatory requirements through accurate documentation and adherence to guidelines in care management practices.
- Provided mentorship and support to new Care Management Associates, fostering professional growth and development among team members.
- Assist in discharge planning such as follow up appointments and transportation
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
Assistant Store Manager
Covelli Enterprises
Orlando, FL
01.2023 - 01.2025
- Assisted in training and developing staff to enhance team performance and customer service standards.
- Streamlined inventory management processes to improve stock accuracy and reduce discrepancies.
- Coordinated daily operations, ensuring efficient workflow and adherence to company policies.
- Facilitated communication between team members and upper management to align objectives and expectations.
- Oversaw compliance with health and safety regulations, fostering a safe shopping environment for customers.
- Managed scheduling of staff shifts, optimizing labor costs while maintaining adequate coverage during peak hours.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
Brand Ambassador
Media Star Promotions
Orlando, FL
06.2021 - 01.2023
- Engaged customers through product demonstrations, enhancing brand awareness and customer loyalty.
- Fostered relationships with potential clients, contributing to increased market presence and visibility.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
- Worked with team to achieve sales goals for products.
Education
Associate of Science - Business Administration
Florida State College At Jacksonville
Jacksonville, FL12-2024
Skills
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Adaptable and flexible
- Critical thinking
- Detail-oriented
- Data entry
Timeline
Care Management Associate
AdventHealth
02.2025 - Current
Assistant Store Manager
Covelli Enterprises
01.2023 - 01.2025
Brand Ambassador
Media Star Promotions
06.2021 - 01.2023
Associate of Science - Business Administration
Florida State College At Jacksonville