Sydney Castillo
Summary
Customer service professional known for high standards and results-oriented approach. Proven ability to manage food preparation and deliver top-notch customer service in a fast-paced environment. Reliable team player with focus on collaboration and flexibility, excelling in inventory management and food safety practices.
Customer service professional with robust background in leading teams to achieve excellent customer service outcomes. Known for driving team collaboration and delivering consistent results in dynamic environment. Skilled in strategic planning and adept at adapting to changing needs.
Offering a positive attitude and excellent communication skills, eager to learn and develop in the customer service environment. Brings quick learning ability and adaptability to new technologies and process. Ready to use and develop my customer service and problem-solving skills in the receptionist role.
Work History
Customer service
1 Year- Facilitated customer service for financial transactions, ensuring accuracy and satisfaction.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed targeted training programs to enhance customer service skills across the organization, improving team performance.
- Provided superior customer service leadership by greeting and assisting customers.
- Cultivated strong customer relations by maintaining effective customer service standards and addressing inquiries promptly.
- Enhanced customer service skills across the organization with targeted training programs.
- Improved team efficiency with thorough training on customer service protocols.
- Provided customer service for financial transactions
Concession Stand Lead
6 Months- Led daily operations of concession stand, enhancing service efficiency and boosting customer satisfaction.
- Trained and mentored staff on food safety protocols and cash handling procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Created employee schedules to ensure optimal coverage during peak game times.
Asset Protection Associate
1 Month- Conducted regular audits of inventory and security systems to identify vulnerabilities.
- Collaborated with team members to develop and implement loss prevention strategies.
- Monitored store environments to prevent theft and ensure safety compliance.
- Assisted in training new associates on asset protection policies and procedures.
Education
High School Diploma - Certified Nurse Aide Program
- Relevant Coursework: CNA & PCT
- 3.8 GPA
- Honor Roll: All curricular activities
- Elected Captain of Greenwood High School
- Travel softball: Ruthless Member
- Extracurricular Activities: Softball
- Extracurricular Activities: yearbook
High School Diploma - Cosmetology
- 3.8 GPA
Skills
Accomplishments
- Bi-Distict Champs-2021-2022
- Bi-Distict Champs-2022-2023
Certification
Extra Curricular Activities
- Greenwood High School
- Varsity Softball 2021-2023
- Yearbook 2021-2023
- Renew Life 2021-2023
- Compterter of travel softball 2012-2023
- Greenwood High school/ Travel Softball
- Captain for varsity softball
- Captain for Travel softball