Sydney Chaney

Oversee daily front office operations, including check-ins, check-outs, and reservations

• Manage and train front office staff, ensuring high levels of customer service and efficiency
• Handle guest inquiries, complaints, and special requests to ensure a positive guest experience
• Coordinate with housekeeping and maintenance teams to address guest needs and ensure room readiness
• Monitor and manage inventory of front office supplies and equipment
• Prepare and analyze reports on occupancy, revenue, and guest feedback
• Contributed to hotel's achievement of number one ranking on TripAdvisor (number one hotel in Washington D.C. as rated by travelers) by enhancing guest experience and ensuring exceptional service standards.

• Successfully coordinated events and service for high-profile celebrities, athletes, and VIP guests, ensuring their unique needs and preferences were meticulously met.
• Managed a team of 15 staff members to execute flawless event operations and food service, maintaining Mandarin Oriental's reputation for excellence.
• Implemented strategic planning and innovative solutions to enhance guest experiences and exceed expectations in a dynamic, fast-paced environment.
• Managed inventory, scheduling and payroll for team

• Set up and arranged the ceremony, greeted guests upon arrival, and oversaw the procession of the bridal party
• Confirmed plans with clients one week out
• Communicated between brides, hotels, venues, and DJs
• Escorted couples to reception venues, toured venues, discussed prices, and reserved hotel room blocks
• Improved on-the-spot thinking and creativity by working in intense situations.