Sydney Collins
San Carlos,CA
Overview
10
10
years of professional experience
Work History
Bar Manager/Lead Server
Rustic House
11.2017 - Current
- Engage across the customer journey to ensure satisfaction, growth, and retention.
- Intuitively adapt and modify products based on findings to maximize customer satisfaction.
- Decrease inventory on hand and boost revenue by actively leveraging our customers feedback on cocktails and food items.
- Monitor social media accounts, make adjustments as necessary, and report regularly on engagement success metrics.
- Act as an escalation point of contact for customer issues, identifying the right resources or departments to address them.
- Met with vendors to assess products, inquire about services and negotiate pricing.
- Tracked various product sales.
- Planned and promoted events through social media to generate new customers and revenue.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Varsity Head Coach
Hillsdale High School, San Mateo School District
06.2016 - 06.2019
- Increased overall team proficiency by using educational drills and activities to achieve maximum performance.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Cultivated community and media relations through social media and other communication channels to support program.
- Managed team budget to properly allocate for equipment, travel and other required elements of operation.
Food server
The Fish Market
11.2013 - 09.2017
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Supported needs of 7-9 table section and attended to specific needs of countless customers daily for seafood restaurant with social relevancy and intentionality.
Education
MBA - Business Administration, Marketing
Maryville University of St Louis
St Louis, MO06.2024
Bachelor of Science - Dietetics
Kansas State University
Manhattan, KS12.2022
Bachelor's degree - Health Sciences
Notre Dame De Namur University
Belmont, CA05.2020
Skills
- Customer Relationship Building
- Google Analytics
- Reliable
- Leadership
- Communication
- Search Engine Optimization
- Critical Thinking
- Client Service Optimization
- Detail Oriented
- Sales Techniques
- Cost-Benefit Analysis
Timeline
Bar Manager/Lead Server
Rustic House
11.2017 - Current
Varsity Head Coach
Hillsdale High School, San Mateo School District
06.2016 - 06.2019
Food server
The Fish Market
11.2013 - 09.2017
MBA - Business Administration, Marketing
Maryville University of St Louis
Bachelor of Science - Dietetics
Kansas State University
Bachelor's degree - Health Sciences
Notre Dame De Namur University
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