Sydney Courtney
Elberta
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Vacasa Vacation Rentals
09.2022 - Current
- Direct operations for portfolio exceeding 300 rental units along Alabama Gulf Coast
- Administer daily operations for about 12 direct report employees and facilitate coordination of housekeeping and maintenance vendors to ensure effective property management
- Hire, train, mentor, and coach personnel on operational excellence, best industry practices, company procedures, and technology systems
- Implement customer service-oriented strategies to effectively build guest and homeowner satisfaction and loyalty
- Strengthen brand reputation through positive engagement with local community association managers, security firms, realtors, and government representatives
Local Operations Manager
Vacasa Vacation Rentals
10.2020 - 09.2022
- Managed a portfolio of 75 vacation rental condos in Gulf Shores
- Executed regular property inspections ensuring adherence to safety standards, cleanliness protocols, habitability criteria, and brand guidelines
- Worked closely with housekeepers and maintenance vendors to achieve timely readiness of condos for guests
- Supported homeowners and guests by serving as a central point of contact for their rental condos
Front Desk Agent/Assistant Housekeeping Supervisor
A&R Hospitality
11.2017 - 10.2020
- Executed fast-paced front desk operations and accommodated guests' needs at busy hotel
- Inspected rooms and communicated both positive and constructive feedback to housekeepers
- Regularly coordinated with all other hotel departments for problem prevention and resolution
Education
Bachelor of Science - Global Hospitality And Tourism: Service Management
The University of West Florida
Pensacola, FL08.2020
Skills
- Team training and development
- Customer relations
- Facility management
- Vendor relationships
- Expense control
- Verbal and written communication
Certification
Certificate of Hotel Industry Analytics - 2025-2030
Timeline
General Manager
Vacasa Vacation Rentals
09.2022 - Current
Local Operations Manager
Vacasa Vacation Rentals
10.2020 - 09.2022
Front Desk Agent/Assistant Housekeeping Supervisor
A&R Hospitality
11.2017 - 10.2020
Bachelor of Science - Global Hospitality And Tourism: Service Management
The University of West Florida