Sydney Crosby
Fort Worth
Summary
Dynamic problem-solver and adept multitasker with a proven track record at Nextlink Internet, enhancing fleet efficiency and customer satisfaction. Excelled in records management and communication, significantly reducing expenditures and improving service quality. Skilled in navigating complex software systems and fostering positive customer relationships.
Overview
5
5
years of professional experience
Work History
Fleet Manager
Nextlink Internet
11.2022 - 10.2024
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Reduced expenditures by overseeing equipment acquisition to attain best value and price negotiation.
- Developed comprehensive tracking systems to monitor vehicle locations, ensuring prompt response to customer requests and improved service quality.
- Organized records of vehicles, schedules and completed orders.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
Call Center Representative
Nextlink Internet
12.2021 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Identified upselling opportunities to increase revenue generation.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Service Advisor
Freeman Toyota
06.2019 - 12.2021
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
Brewer High School
Skills
- Data entry
- Records management
- Communication
- Problem Solver
- Multitasker
- Adaptable
Timeline
Fleet Manager
Nextlink Internet
11.2022 - 10.2024
Call Center Representative
Nextlink Internet
12.2021 - 11.2022
Service Advisor
Freeman Toyota
06.2019 - 12.2021
Brewer High School
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