Summary
Overview
Work History
Education
Skills
Timeline
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Blake Seiber

South Bend,IN

Summary

Dynamic Fleet Manager with a proven track record at Touchdown Logistics, excelling in optimizing resource allocation and enhancing customer satisfaction. Skilled in dispatch software and decision-making, I implemented training programs that improved operational efficiency and compliance, ensuring a safe and well-managed fleet. Committed to delivering exceptional service and maintaining high standards.

Overview

9
9
years of professional experience

Work History

Fleet Manager

Touchdown Logistics
03.2024 - Current
  • Supported maintenance scheduling and tracking of vehicle performance metrics.
  • Assisted in monitoring fleet operations to ensure compliance with safety regulations.
  • Learned to utilize fleet management software for efficient routing and dispatching.
  • Provided administrative support in maintaining accurate vehicle records and documentation.
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Developed understanding of inventory management related to fleet operations.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.

Dispatcher

Touchdown Logistics
04.2024 - Current
  • Coordinated daily dispatch operations to optimize resource allocation and route efficiency.
  • Managed incoming communication, ensuring timely responses to service requests and inquiries.
  • Utilized dispatch software for real-time tracking of fleet vehicles and service timelines.
  • Collaborated with drivers to provide clear instructions and address any operational challenges.
  • Assisted in resolving scheduling conflicts, maintaining service continuity and customer satisfaction.
  • Supported training initiatives for new team members on dispatch protocols and system navigation.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Team Leader

Gun Lake Casino
03.2017 - 10.2020
  • Led team in delivering exceptional guest service and enhancing customer satisfaction.
  • Implemented training programs to improve staff performance and operational efficiency.
  • Coordinated daily operations to ensure compliance with safety and regulatory standards.
  • Analyzed workflows to identify inefficiencies and streamline processes for better productivity.
  • Coordinated efficient parking and retrieval of vehicles to enhance customer satisfaction.
  • Managed vehicle inventory control through systematic organization and tracking processes.
  • Trained new team members on safety protocols and operational procedures to ensure compliance.
  • Implemented streamlined check-in/check-out procedures to reduce wait times during peak hours.

Education

High School Diploma -

Otsego Highschool
Otsego, MI

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Problem-solving
  • Customer relations
  • Schedule management

Timeline

Dispatcher

Touchdown Logistics
04.2024 - Current

Fleet Manager

Touchdown Logistics
03.2024 - Current

Team Leader

Gun Lake Casino
03.2017 - 10.2020

High School Diploma -

Otsego Highschool
Blake Seiber