Blake Seiber
South Bend,IN
Summary
Dynamic Fleet Manager with a proven track record at Touchdown Logistics, excelling in optimizing resource allocation and enhancing customer satisfaction. Skilled in dispatch software and decision-making, I implemented training programs that improved operational efficiency and compliance, ensuring a safe and well-managed fleet. Committed to delivering exceptional service and maintaining high standards.
Overview
9
9
years of professional experience
Work History
Fleet Manager
Touchdown Logistics
03.2024 - Current
- Supported maintenance scheduling and tracking of vehicle performance metrics.
- Assisted in monitoring fleet operations to ensure compliance with safety regulations.
- Learned to utilize fleet management software for efficient routing and dispatching.
- Provided administrative support in maintaining accurate vehicle records and documentation.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Developed understanding of inventory management related to fleet operations.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
Dispatcher
Touchdown Logistics
04.2024 - Current
- Coordinated daily dispatch operations to optimize resource allocation and route efficiency.
- Managed incoming communication, ensuring timely responses to service requests and inquiries.
- Utilized dispatch software for real-time tracking of fleet vehicles and service timelines.
- Collaborated with drivers to provide clear instructions and address any operational challenges.
- Assisted in resolving scheduling conflicts, maintaining service continuity and customer satisfaction.
- Supported training initiatives for new team members on dispatch protocols and system navigation.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Team Leader
Gun Lake Casino
03.2017 - 10.2020
- Led team in delivering exceptional guest service and enhancing customer satisfaction.
- Implemented training programs to improve staff performance and operational efficiency.
- Coordinated daily operations to ensure compliance with safety and regulatory standards.
- Analyzed workflows to identify inefficiencies and streamline processes for better productivity.
- Coordinated efficient parking and retrieval of vehicles to enhance customer satisfaction.
- Managed vehicle inventory control through systematic organization and tracking processes.
- Trained new team members on safety protocols and operational procedures to ensure compliance.
- Implemented streamlined check-in/check-out procedures to reduce wait times during peak hours.
Education
High School Diploma -
Otsego Highschool
Otsego, MISkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Problem-solving
- Customer relations
- Schedule management
Timeline
Dispatcher
Touchdown Logistics
04.2024 - Current
Fleet Manager
Touchdown Logistics
03.2024 - Current
Team Leader
Gun Lake Casino
03.2017 - 10.2020
High School Diploma -
Otsego Highschool