Sydney Dermott
New Port Richey,FL
Summary
Hardworking barista with robust history of delivering top-tier coffee shop customer service. Positive and upbeat in handling order taking, food delivery and customer relations. Comfortable working in high-volume service environments. Very flexible with scheduling and positions. Confident in working in fast paced areas, while simultaneously maintaining a very clean workspace and keeping up with a charismatic customer service. Very reliable, outgoing, eager to learn more and tends to pick up new information very quickly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Manager
Caribou Coffee
Lutz, FL
05.2025 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Increased efficiency in order fulfillment with improved workflow processes that reduced wait times for customers.
- Boosted store sales by developing creative marketing strategies and engaging in-store promotions.
- Managed team to successfully upsell products to boost store sales and assist in product pulls to minimize waste, as well as handling labor in an efficient way to make the most profit available.
- Handles inspections and is manager food safety certified.
Barista Shift Supervisor
Starkey Market
New Port Richey, FL
03.2023 - 05.2025
- Ensured compliance with health department regulations related to food handling practices.
- Maintained a clean and well-stocked work area throughout shifts.
- Ordered products from suppliers when inventory was low or out of stock.
- Resolved customer complaints in a polite and professional manner.
- Assisted customers in selecting beverages based on their preferences.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Received payments from customers and returned correct change when necessary.
- Analyzed sales data to identify trends and areas for improvement.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Monitored compliance with health and safety regulations to ensure a safe working environment.
- Greeted guests with pleasant smile and superior customer service.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
To Go Server
A.R French pizzeria
New Port Richey, FL
08.2022 - 11.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Education
High School Diploma -
River Ridge High School
New Port Richey, FL06-2022
Skills
- Customer service
- Team management
- Inventory management
- Cash handling
- Beverage preparation
- Health compliance
- Conflict resolution
- Employee training
- Workplace organization
- Time management
- Effective communication
- Drink preparation speed
- POS system operation
- Analytical thinking
- Task prioritization
- Food safety regulator
- Safe and deposit handling
Certification
- ServSafe alcohol safety certified. Completion 05/17/2025
Timeline
Barista Manager
Caribou Coffee
05.2025 - Current
Barista Shift Supervisor
Starkey Market
03.2023 - 05.2025
To Go Server
A.R French pizzeria
08.2022 - 11.2022
High School Diploma -
River Ridge High School