Sydney Drenth
Summary
Dynamic college student with a strong background in customer service and team collaboration. Successfully guided new staff through training programs, enhancing service delivery and guest satisfaction. Passionate about driving success in hospitality and building leadership capabilities.
Overview
3
3
years of professional experience
Work History
Server
University Roadhouse
01.2024 - Current
- Delivered friendly, efficient service to enhance customer dining experiences.
- Guided guests on menu selections to enhance dining experiences.
- Resolved customer inquiries and issues promptly to ensure satisfaction.
- Collaborated with restaurant staff to promote seamless operations.
- Incorporated customer feedback to improve service quality and refine menu offerings.
- Led training programs for new servers to ensure effective service delivery.
Education
Bachelor of Business Administration Expected Graduation: Dec 2029 -
Davenport University
Grand Rapids, MI07-2026
High School Diploma -
Schoolcraft High School
Skills
Customer service excellence
- Food safety
- Cash handling
- Staff training
- Time management
- Attention to detail
- Multitasking
- Team collaboration
- Problem solving
- Relationship management
- Communication skills
Volunteer Experience
Miracle League Volunteer
- Supported children and athletes with special needs during games and community events.
- Encouraged teamwork, confidence, and an inclusive environment for all participants.
- Assisted coaches and families to ensure events ran smoothly.
Softball Camp Volunteer
- Assisted with youth softball camps by helping coaches organize drills and activities.
- Encouraged sportsmanship, teamwork, and skill development.
- Served as a positive role model for younger athletes.
Timeline
Server
University Roadhouse
01.2024 - Current
Bachelor of Business Administration Expected Graduation: Dec 2029 -
Davenport University
High School Diploma -
Schoolcraft High School