Sydney Duncan
Gallatin,TN
Summary
Float Patient Care Tech 2 with CCU, Med-Surge, and ED experience. A professional who remains calm and effective in extremely difficult and stressful situations. Skilled bilingual communicator. I have participated in clinical rotation in various departments including ICU, pediatrics, and med surge settings. Currently, seeking a challenging nursing position to further develop expertise, enhance critical thinking abilities, and contribute to the well-being of diverse patient populations.
Overview
6
6
years of professional experience
Work History
Certified Patient Care Technician
Sumner Regional Medical Center
12.2022 - Current
- Uphold confidentiality requirements and HIPAA compliance guidelines in all areas.
- Monitor patient vital signs, collected blood samples, and performed patient testing such as EKG, bladder scans and accu-check on a 24 bed unit.
- Complete documentation of care, hospital actions and patient activities.
- Promote good oral and personal hygiene by helping patients with shaving, bathing and teeth brushing.
- Increased efficiency in the administration of medications by assisting with proper documentation, storage, and disposal procedures.
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining a clean workspace.
Front Office Manager
Gallatin Family Practice
01.2020 - 12.2022
- Responded appropriately to the physical, emotional and developmental needs of patients
- Maintained a clean, healthy and safe environment
- Manage and coordinate front desk activities, including answering phones, responding to emails, and handling customer inquiries.
- Assisted with patient transfer and ambulation
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Front Office Coordinator
Gallatin Children Clinic
02.2018 - 01.2020
- Coordinate with all levels of hospital and medical staff to ensure the patient healthcare needs where meet.
- Manage the waiting area to ensure a child friendly and safe environment.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Education
Bachelor of Science - Nursing
South College
Nashville, United States06.2024
Associate of Science - Health Science
South College
Nashville 06.2022
Skills
- Patient Care & Safety
- Skilled problem solver
- IV Insertion
- Emergency Response
- Foley catheter insertion and care
- Hospice and palliative care
Interests
- ICU/CCU
- Step-down
- Pediartics
- Med-Surg
Affiliations
- Certified Patient Care Tech
- BLS Certified
- Certified EKG Technician
Timeline
Certified Patient Care Technician
Sumner Regional Medical Center
12.2022 - Current
Front Office Manager
Gallatin Family Practice
01.2020 - 12.2022
Front Office Coordinator
Gallatin Children Clinic
02.2018 - 01.2020
Bachelor of Science - Nursing
South College
Associate of Science - Health Science
South College
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