Sydney Dungan
Patient Care Technician
Pittsburgh,PA
Summary
Compassionate healthcare professional specializing in patient mobility assistance and vital signs monitoring. Proven ability to support nursing staff and enhance hospital efficiency, focused on delivering exceptional patient care.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
UPMC Presbyterian Hospital
Pittsburgh, Pennsylvania
09.2021 - Current
- Monitored vital signs and reported changes to medical team.
- Assisted nursing staff with patient care and daily activities.
- Supported patients with mobility and personal hygiene tasks.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Health Unit Coordinator
UPMC Presbyterian Hospital
Pittsburgh, Pennsylvania
09.2021 - Current
- Coordinated patient admissions and discharges for efficient hospital workflow.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Coordinated communication between various departments within the facility regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers.
Car Detailer
Enterprise Holdings
Pittsburgh, Pennsylvania
07.2020 - Current
- Cleaned and polished vehicles to enhance appearance and customer satisfaction.
- Vacuumed interiors, removing debris and ensuring thorough cleanliness.
- Collaborated with team members to streamline detailing processes and improve service.
- Provided excellent customer service at all times by responding promptly to inquiries.
Representative
Ibex
Pittsburgh, Pennsylvania
03.2017 - 10.2019
- Answered phone calls and directed them to appropriate personnel.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Perry High
Pittsburgh, PA06-2016
Skills
- Vital signs monitoring
- Patient mobility assistance
- Customer service
- Healthcare workflow optimization
- Patient communication skills
- CPR certification
- Call center operations
- Time management
- Customer relationship management
Languages
English
Proficient (C2)
C2
Timeline
Patient Care Technician
UPMC Presbyterian Hospital
09.2021 - Current
Health Unit Coordinator
UPMC Presbyterian Hospital
09.2021 - Current
Car Detailer
Enterprise Holdings
07.2020 - Current
Representative
Ibex
03.2017 - 10.2019
High School Diploma -
Perry High