Summary
Overview
Work History
Education
Skills
Timeline
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Sydney Exware

Fayetteville,NC

Summary

Adept at managing high-stress situations and delivering exceptional customer service, I honed my skills in team collaboration and computer literacy at SYKES. Demonstrating strong multitasking abilities and a keen attention to detail, I consistently enhanced customer satisfaction and efficiency, showcasing my ability to thrive in dynamic environments.

Overview

2
2
years of professional experience

Work History

Waitress

Bahama Breeze
01.2024 - Current
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Call Center Representative

SYKES
07.2023 - 12.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Waitress

Wakefield Tavern
08.2022 - 01.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Wakefield High School
Raleigh, NC
06-2022

Skills

  • Customer Service
  • Strong multitasking
  • Computer literacy
  • Team Collaboration
  • Time Management
  • Organization
  • Attention to Detail
  • Problem Solving

Timeline

Waitress

Bahama Breeze
01.2024 - Current

Call Center Representative

SYKES
07.2023 - 12.2023

Waitress

Wakefield Tavern
08.2022 - 01.2023

High School Diploma -

Wakefield High School

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Sydney Exware