Sydney Firmin
New Orleans,LA
Summary
As a hardworking and passionate job seeker, I am seeking to secure a position with Cardinal Health. My experience as a team Leader, directing activities of workgroups, developing strategies, providing training, setting goals, and obtaining team feedback, has equipped me with excellent interpersonal and communication skills. I have a big picture focus and excel in communicating goals and visions to enable success. My proven ability to resolve complex problems and deliver innovative improvement strategies is a testament to my leadership skills. I am also proficient in Microsoft Word, Excel, and PowerPoint.
Overview
7
7
years of professional experience
Work History
Team Leader
LensCrafters
05.2023 - Current
- Conveyed a commitment to providing unsurpassed customer service to all customers and patients with every visit.
- Assisted customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
- Anticipated problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
- Performed work accurately & thoroughly as required. Demonstrates superior product knowledge.
- Strived to achieve exceptional results with every customer and patient every time.
- Served as a responsible alternate store key holder.
- Brought associates opportunities to the attention of management directly & in a timely manner.
Sales Associate
LensCrafters
08.2021 - 05.2023
- Consistently delivered sales plan and company objectives through cultivating existing customer relationships and building new ones.
- Utilized optical prescription to recommend specific lenses and lens coatings.
- Assisted patients in the selection of frames and coordinates frames with optical measurements assisting our customers in choosing the perfect vision solution.
- Conducted measurements using appropriate optical tools and consults with Optician as needed.
- Actively participated and contributes to a positive store environment, fostering strong, professional relationships with peers, management, doctors and support staff.
- Took pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized.
- Helped foster an inclusive culture by treating customers and colleagues with respect.
Student Intern
Stem Nola
05.2021 - 07.2022
- Supervise students as they engage in STEM activities
- Making sure students remain safe at all times
- Present myself as a positive role model and be enthusiastic
- Maintain open communication lines with the site coordinator and work cooperatively.
Sales Associate
Bath and Body Works
10.2020 - 07.2021
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner.
Enumerator
United States Census Bureau
08.2020 - 12.2020
- Collect household and demographic information
- Responsible for canvassing neighborhoods
- Responsible for accurately documenting and reporting information.
Assistant Teacher
Kidz Karousel LLC
12.2019 - 01.2020
- Provided support to lead teachers
- Supervised Children with playtime and homework
- Set up equipment to prepare classroom lessons
- Helping children practice good hygiene.
Assistant Teacher
Kidz Karousel LLC
12.2018 - 01.2019
- Provided support to lead teachers
- Supervised Children with playtime and homework
- Set up equipment to prepare classroom lessons
- Helping children practice good hygiene.
Emergency Room Intern
Lakeview Regional Medical Center
08.2017 - 04.2018
- Observe and shadow doctors, nurses, and other medical staff during their daily activities in the emergency room.
- Assist healthcare professionals in delivering basic patient care, such as taking vital signs, documenting patient information, and providing comfort measures.
- Assist during medical procedures, such as wound dressing, splinting, and other minor treatments under the supervision of healthcare professionals.
- Observe and learn how to monitor patients' vital signs, symptoms, and overall condition, reporting any changes to the medical team.
- Assist with administrative tasks, such as organizing patient records, filing documents, and maintaining a clean and organized work environment.
- Learn emergency response protocols and assist in emergencies, including but not limited to CPR, first aid, and patient transfer.
- Attend educational sessions, training programs, and workshops to enhance knowledge and understanding of emergency medicine and healthcare practices.
- Effectively communicate with patients, families, and healthcare professionals, ensuring confidentiality and empathy at all times..
Assistant Teacher
Kidz Karousel LLC
08.2017 - 04.2018
- Provided support to lead teachers
- Supervised Children with playtime and homework
- Set up equipment to prepare classroom lessons
- Helping children practice good hygiene.
Education
Bachelor of Science - Psychology
05.2023
- Study Abroad: Cuba, Afro-Latin Studies
- Biology Club Member
- Mobilization At Xavier(M.A.X) Member
- Research Project: Effect of Parenting Styles and ACEs on Black/African American College Students' Ability to Partake in Risk-Taking Behaviors , Survey findings indicated that parenting styles and ACEs will not have a negative effect on Black/African American student's ability to partake in risk-taking behaviors.
High School Diploma -
05.2018
- 4.0 GPA
- National Honor Society of High School Scholars(NSHSS)
- Honor Roll Student
- AP & DE Coursework
Skills
- Problem-Solving
- Sales expertise
- Conflict Resolution
- Attention to Detail
- Team motivation
- Team Supervision
- Coaching
- Data Analysis
- Audit reporting
- SMART goals
- Teamwork and Collaboration
- Microsoft Word, Excel, and powerpoint
References
Kim Robinson-Guidry
Store Market Manager
LensCrafters
(985)640-2812
Current Supervisor
Alayna Prince
Sr. Quality Assurance Specialist
Cardinal Health
(337)241-3266
Collegemate
Timeline
Team Leader - LensCrafters
05.2023 - Current
Sales Associate - LensCrafters
08.2021 - 05.2023
Student Intern - Stem Nola
05.2021 - 07.2022
Sales Associate - Bath and Body Works
10.2020 - 07.2021
Enumerator - United States Census Bureau
08.2020 - 12.2020
Assistant Teacher - Kidz Karousel LLC
12.2019 - 01.2020
Assistant Teacher - Kidz Karousel LLC
12.2018 - 01.2019
Emergency Room Intern - Lakeview Regional Medical Center
08.2017 - 04.2018
Assistant Teacher - Kidz Karousel LLC
08.2017 - 04.2018
Xavier University of Louisiana - Bachelor of Science, Psychology
Lakeshore High School - High School Diploma,
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