Sydney Flowers
Knightstown,IN
Summary
Dedicated generalist with experience in project coordination, customer relationships, and operations. Maintains professional appearance and demeanor while proficiently completing assigned tasks with a focus on quality. Dependable and quick learning team player with effective communication and organization skills. Searching for more knowledge and an opportunity for growth.
Overview
5
5
years of professional experience
Work History
Plumbing Manager
Fall Creek Plumbing
02.2024 - Current
- Dispatching incoming service requests by urgency and revenue-generating potential.
- Providing excellent customer service, addressing homeowners concerns promptly and professionally.
- Reviewing technician’s work to ensure quality and meet the established standards, techniques, and safety requirements.
- Ensuring that the parts needed are ordered promptly to guarantee meeting deadlines.
- Communicating with vendors and suppliers on warranty problems, product recall reports, and product operating issues.
- Issuing disciplinary actions as needed.
- Collaborating on the company and departmental goals and objectives with the owner and technicians.
HVAC Operations Manager
Jake's Heating, Air, And Plumbing
08.2023 - 10.2023
- All duties assigned from previous position - HVAC Installation Coordinator.
- Set up HVAC Service schedule to hit daily and monthly revenue goals.
- Ordered all universal and OEM parts for HVAC Service.
- Tracked and ordered all truck stock items and parts.
- Responsible for all retail lender financing. Main duties include: Running new applications for homeowners, training current and new employees on field financing, and filing all paperwork for current and new lenders.
- Obtained all state and county licensing necessary for work to be completed.
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Tracked all HVAC Service callbacks.
HVAC Installation Project Coordinator
Jake's Heating, Air, And Plumbing
04.2022 - 08.2023
- First Installation Coordinator at the company. Dedicated many hours creating and building this position from the ground up for over a year. Included but not limited to creating processes, procedures, and workflows for future Installation Coordinators.
- Set up HVAC Install schedule to hit daily and monthly revenue goals.
- Keeping detailed records of HVAC equipment sales and
customer information in CRM software, updating database regularly to maintain top-notch service. - Ordered all equipment and parts for HVAC installations.
- Registered all new warranty paperwork along with filing
warranty claims on pre-existing equipment. - Pulling all required permits for HVAC installs.
- Researching and filing rebate claims for homeowners and the company.
- Performing required documentation for each installation and have client sign necessary paper work and collect payments as directed.
- Creating and entering all equipment and pricing into the CRM software.
- Following up with customers after completed installation to assess satisfaction and resolve technical or service concerns.
- Dispatching Installation Technicians to projects.
- Tracking all HVAC Installation callbacks.
Customer Service Representative
Jake's Heating, Air, And Plumbing
03.2022 - 04.2022
- Converted incoming calls into booked service appointments by promoting the company's culture.
- Completed 120 outbound sales calls daily.
- Dispatched Service Technicians to diagnostic appointments.
- Any other duties as assigned.
Staffing Manager
Surge Staffing
07.2021 - 02.2022
- Scheduled an average of 35 interviews weekly with potential candidates, filled out required paperwork, and prepared introduction manuals.
- Managed applicant tracking system (ATS) database by
entering, updating, and maintaining candidate contact details, resumes, and supporting documentation. - Collaborated with 16 manufacturing managers to determine department's short and long-term hiring needs.
- Verified and submitted approximately 250 employees time,card information for accurate and efficient payroll processing.
- Administered pre-employment drug screens and paperwork.
Medical Coordination Manager
Caregivers, INC
07.2020 - 07.2021
- Documented 50 to 60 patients medical information, case
histories, and insurance details to facilitate smooth
appointments and payment processing. - Covered shifts for Home Health Aides when necessary.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Devised and implemented patient and resident care plans,
programs, policies, and procedures.
Medical Scheduling Coordinator
Bethany Cares Home Health Agency
11.2019 - 07.2020
- Coordinated 65-85 schedules for clients and aides in multiple regions in Central Indiana.
- Covered open HHA shifts due to call-ins.
- Organized confidential medical and insurance documents.
- Established home visits to verify that client's needs are being met through aide and company.
Education
Bachelors of Science - Construction Management
Indiana State University
Terre Haute, IN12.2025
Core 40 High School Diploma -
Tri Junior Senior High School
Straughn06.2017
Skills
- Active Listening
- Time Management
- Requirement Gathering
- Google and Microsoft Programs
- Interpersonal Skills
- Computer Literacy
- Prioritization and goal-setting
- Conflict Management
- Service Titan Administration
- Workplace Safety
- Dispatching
- Project Planning
Timeline
Plumbing Manager
Fall Creek Plumbing
02.2024 - Current
HVAC Operations Manager
Jake's Heating, Air, And Plumbing
08.2023 - 10.2023
HVAC Installation Project Coordinator
Jake's Heating, Air, And Plumbing
04.2022 - 08.2023
Customer Service Representative
Jake's Heating, Air, And Plumbing
03.2022 - 04.2022
Staffing Manager
Surge Staffing
07.2021 - 02.2022
Medical Coordination Manager
Caregivers, INC
07.2020 - 07.2021
Medical Scheduling Coordinator
Bethany Cares Home Health Agency
11.2019 - 07.2020
Bachelors of Science - Construction Management
Indiana State University
Core 40 High School Diploma -
Tri Junior Senior High School
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