Sydney Flowers

Project Coordinator (Present)

• Dispatching incoming service requests by urgency and revenue-generating potential.
• Providing excellent customer service, addressing homeowners concerns promptly and professionally.
• Ensuring that the parts needed are ordered promptly to guarantee meeting deadlines.
• Communicating with vendors and suppliers on warranty problems, product recall reports, and product operating issues.
• Issuing disciplinary actions as needed.
• Collaborating on the company and departmental goals and objectives with the owner and technicians.

HVAC Operations Manager (Aug. 2023 - Oct. 2023)

• All duties assigned from previous position within company.
• Set up HVAC Service schedule to hit daily and monthly revenue goals.
• Ordered all universal and OEM parts for HVAC Service.
• Tracked and ordered all truck stock items and parts.
• Responsible for all retail lender financing. Main duties include: Running new applications for homeowners, training current and new employees on field financing, and filing all paperwork for current and new lenders.
• Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
• Tracked all HVAC callbacks.

HVAC Installation Coordinator (Apr. 2022 - Aug. 2023)

• First Installation Coordinator at the company. Dedicated many hours creating and building this position from the ground up for over a year. Included but not limited to creating processes, procedures, and workflows for future Installation Coordinators.
• Set up HVAC Install schedule to hit daily and monthly revenue goals.
• Kept detailed records of HVAC equipment sales and customer information in CRM software.
• Ordered all equipment and parts for HVAC installations.
• Registered all new warranty paperwork along with filing warranty claims on pre-existing equipment.
• Pulled all required permits and licenses for HVAC installs.
• Researched and filed rebate claims for homeowners and the company.
• Performed required documentation for each installation and collected client signed paperwork and payments.
• Created and entered all equipment bundles and pricing into the CRM software.
• Followed up with customers after completed installation to assess satisfaction and resolve technical or service concerns.

Customer Service Representative (Mar. 2022 - Apr. 2022)

• Converted incoming calls into booked service appointments by promoting the company's culture.
• Completed 120 outbound sales calls daily.
• Dispatched Service Technicians to diagnostic appointments.
• Any other duties as assigned.

Staffing Manager (Sept. 2021 - Feb. 2022)

• All duties assigned from previous position within company.
• Collaborated with 16 manufacturing managers to determine department's short and long-term hiring needs.
• Verified and submitted approximately 250 employees timecard information for accurate and efficient payroll processing.
• Administered pre-employment drug screens and paperwork.

Staffing Advisor (Jul. 2020 - Sept. 2021)

• Scheduled an average of 35 interviews weekly with potential candidates, filled out required paperwork, and prepared introduction manuals.
• Managed applicant tracking system (ATS) database by
  entering, updating, and maintaining candidate contact details, resumes, and supporting documentation.