Sydney Ford
Elma
Summary
Outstanding and sociable server with 8 years of experience delivering friendly, prompt service to customers. Skilled in making personalized menu recommendations and managing closing duties, I have a strong work ethic and am reliable in consistently providing the best service. Proficient in handling high-pressure situations and ensuring customer satisfaction, I am also a team player, able to collaborate effectively with colleagues to create a positive dining experience.
Overview
8
8
years of professional experience
Work History
Server
Tappo
01.2020 - 11.2025
- Provides excellent table service to 50+ costumers a night.
- Acquired loyal return customers and received outstanding reviews (tips).
- Fully knowledgeable of all menu items including food, specials, cocktails and wines. Used to effectively recommend and entice guests towards more exorbitant meal selections, wine pairings and other add ons i.e. desserts.
- Assigned to our VIP clients and large parties.
- Comprehension of how each dish is prepared, as well as proper cooking temperatures for each dish.
- Experienced in decorating, plating and presenting desserts.
- Anticipated guests needs responding urgently, professionally, and appropriately to their requests and concerns.
- Communicate with guests and coworkers to ensure customer satisfaction and a great experience they want to return for.
Server
Olive Garden Restaurant
09.2017 - 09.2023
- Took orders, presented and explained specials, offered information and made suggestions about the entire menu.
- Up sold liquors/wines and desserts.
- Regularly achieved highest liquor sales for the week as well as the highest guest satisfaction reviews.
- Predicted and fulfilled guest needs and requests. Such as beverage, soup, salad, and breadsticks refill requests.
- Trained new hires on proper steps of service.
- Completed assigned side work before, during and after the shift.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Cultivated relationships with regular customers.
Education
Associate of Science - Nursing
Erie Community College
Williamsville, NY05.2022
Skills
- Exemplary Guest Engagement
- Communications (both Vertical and Horizontal)
- Wine Knowledge
- Teamwork
- Multitasking
- Safe Food Handling
- Menu knowledge
- Upselling techniques
- Customer service
Timeline
Server
Tappo
01.2020 - 11.2025
Server
Olive Garden Restaurant
09.2017 - 09.2023
Associate of Science - Nursing
Erie Community College