Sydney Franciskovich
Homer Glen,IL
Summary
Dynamic Business Relationship Manager currently committed to delivering proficiency and personalized solutions for Supervision and Regulation, Innovation, Information Technology and Finance to meet their IT goals. Over nine years of experience in Business Management, Software Development, and Quality Assurance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Relationship Manager
Federal Reserve Bank Of Chicago
07.2022 - Current
- Strengthened client relationships by consistently delivering high-quality service and support.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Collaborated with cross-functional teams to develop and implement strategic initiatives for business growth.
- Identified opportunities for process improvements, resulting in increased efficiency and cost savings.
- Provides operational support to team members and technology clients in business areas, including research and analysis, building communication materials, and meeting coordination.
- Supports intake related activities, including but not limited to documenting high level requirements, coordinating tech evaluations, approving technology solutions, and assisting clients and IT in prioritizing technology investments across the IT department portfolio.
- Maintains an understanding of how business areas operate and ensures that technology solutions align with business requirements.
- Participates in IT improvement and awareness programs and help socialize new technology trends with business areas.
- Supports team members in conducting cost-benefit research on the adoption and/or containment of tools.
- Assists in managing external communications.
- Maintains knowledge emerging trends in IT and evaluate their potential impact.
- FedAPM Gatekeeper for all 7th District with support from each business area.
Business Systems Analyst
Federal Reserve Bank Of Chicago
07.2018 - 07.2022
- Serve as the gatekeeper for new project ideas by examining options that fit for their teams value and mission to offer the stakeholder a unique perspective
- Serve as Agile Lead / Product Analyst by writing and prioritizing in JIRA, leading all Scrum meetings, and designing interfaces for JIRA projects. Investigated and addressed system issues to enhance usability and improve functionality.
- Evaluated and adopted new technologies to address changing industry needs.
- Meet with Leadership weekly to get a better understanding of their needs and wants for each specific application being built out
- Support the Federal Reserve Bank of Chicago Business Relationship Manager's when needed in daily projects
- Build and organize FedAPM site by analyzing and merging data from multiple databases. This requires many customer interactions and analysis of our data. The site is kept updated on regular basis
- Partner with Solution Engineers and Architects to design/implement best used case to maximize user satisfaction
- Participate in technical strategic planning meetings to determine a roadmap for the upcoming project or teams yearly goals
- Gathered, reviewed and reported on findings to IT Leadership.
Junior Software Developer
GovQA
08.2017 - 06.2018
- Developed front-end and back-end code (C#/ASP.net)
- Write and update SQL stored procedures Participated in weekly meetings to go over project timeline, code reviews, etc
- Developed software for both desktop and mobile operating systems. Experience with deploying Mobile App to ITunes, Google Play, etc.
- Coordinated with project management staff on database development timelines and project scope.
- Demonstrated new enhancement made to the system to business and sales team in monthly meetings
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases
Business Systems Analyst
Online Business Applications
05.2017 - 08.2017
- Consult with clients regularly to stabilize a set plan for all implementations that expected to be met
- Representing reliability & credibility by consistently meeting client expectations and project timeline
- Design a realistic project plan timeline for both internal and external resources with Business and Technical teams
- Configuration set up for IRMS Suite for each client when On-Site or virtually
- Analyzing and thoroughly understanding how to interpret client business needs to translate them into business requirements
Quality Assurance Engineer
Online Business Applications
12.2014 - 05.2017
- Selenium testing and manual testing web based applications Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Authored and reviewed software release documentation (Release Test Plans, Release Notes, Test Summary Reports)
- Implemented test scripts and recorded results to company standard.
Education
MBA - Business Strategy & Decision Making
DePaul University
Chicago, IL12.2025
Bachelor of Science - Computer Science
Governors State University
Park Forest, IL05.2017
Associate of Science - Computer Science
Moraine Valley Community College
Palos Hills, IL06.2015
Skills
- Stakeholder Management
- Process Improvement
- Decision Making
- Creative Thinking
- Time Management
- Team Leadership
- Problem Solving
- Emotional Intelligence
- Self-motivation
Certification
Certified Business Relationship Management Professional, BRMP Lead the Pack Consulting- 2022
Certified Scrum Product Owner, CSPO Scrum Alliance - 2021
Timeline
Business Relationship Manager
Federal Reserve Bank Of Chicago
07.2022 - Current
Business Systems Analyst
Federal Reserve Bank Of Chicago
07.2018 - 07.2022
Junior Software Developer
GovQA
08.2017 - 06.2018
Business Systems Analyst
Online Business Applications
05.2017 - 08.2017
Quality Assurance Engineer
Online Business Applications
12.2014 - 05.2017
MBA - Business Strategy & Decision Making
DePaul University
Bachelor of Science - Computer Science
Governors State University
Associate of Science - Computer Science
Moraine Valley Community College
Certified Business Relationship Management Professional, BRMP Lead the Pack Consulting- 2022
Certified Scrum Product Owner, CSPO Scrum Alliance - 2021
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