Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sydney Garlington

Montgomery,AL

Summary

Dedicated candidate with extensive customer service and management experience. Succeeds in overseeing complex projects, and driving productivity improvement to create workplace flow. Would like to transition into a position to utilize analytical, organizational, and people skills.

Overview

11
11
years of professional experience

Work History

BOA

Edward Jones
Maryville, TN
01.2022 - 06.2023
  • A full-time BOA for a level 8 office, handling all Client interaction, administrative work, and marketing
  • Partnering with a Financial Advisor to reach branch goals and exceed standards
  • Raised the branch BOA Client Excellence Index Score from 89% to 94.3%
  • Maintained a supply of needed office supplies

Production Assistant & Floater

The Central Collective
Knoxville, TN
02.2016 - 02.2022
  • Bulk production and fulfillment of personal & professional food orders
  • Customer relations and problem solving
  • Food trailer and event attendant

ON-CALL BOA

Edward Jones
Knoxville, TN
02.2018 - 12.2021
  • Worked as a part-time BOA for several higher level offices, handling all marketing, events, and associated paperwork
  • Served Financial Advisors, Levels New through 9, in multiple offices in five regions throughout east Tennessee, southern Kentucky, and central Florida as an administrative on-call

Bakery Worker & Production Manager

Magpies Cakes
Knoxville, TN
03.2017 - 02.2018
  • Successfully managed production activities so all orders were completed by their due deadline
  • Maintained and communicated all daily productivity requirements for all direct reports
  • Planned, directed, coordinated, and designated manpower to meet aggressive production schedules
  • Routinely improved product quality and reduced costs, most recently by 6.8% in the final fourth quarter served
  • Addressed all personnel issues promptly and professionally
  • Maximized customer satisfaction with professional service to both individual clients, and large company accounts
  • Managed inventory and ordering during tenure as production manager

Senior Caregiver

Self-Employed, Private Care
Knoxville, TN
08.2015 - 07.2017
  • Obtained household supplies and ran daily errands
  • Maintained a clean, healthy, and safe environment
  • Scheduled and accompanied clients to all appointments
  • Monitored and reported any unusual or suspicious conditions in the client's environment
  • Provided a comforting and soothing environment

Bakery Production Worker

KJ Cookies
Powell, TN
05.2015 - 12.2016
  • Worked several areas of back of the house production as needed for order fulfillment for large scale local & national orders
  • Managed inventory as well as health code compliance

Customer Service Representative & Baker

Magpies Cakes
Knoxville, TN
08.2012 - 05.2015
  • Front and back of house worker in various roles during tenure
  • Customer service and cash handling
  • Dessert production: baking & food preparation for a high volume bakery while maintaining sanitation codes

Education

Culinary Arts Courses -

University of Tennessee
Knoxville, TN
08.2012

Skills

  • Customer service
  • Problem solving
  • Fast learner
  • Multi-tasking
  • Attention to detail
  • Communication
  • Client loyalty
  • Organizational skills
  • Prioritizing
  • Initiative
  • Productivity
  • Adaptability

Timeline

BOA

Edward Jones
01.2022 - 06.2023

ON-CALL BOA

Edward Jones
02.2018 - 12.2021

Bakery Worker & Production Manager

Magpies Cakes
03.2017 - 02.2018

Production Assistant & Floater

The Central Collective
02.2016 - 02.2022

Senior Caregiver

Self-Employed, Private Care
08.2015 - 07.2017

Bakery Production Worker

KJ Cookies
05.2015 - 12.2016

Customer Service Representative & Baker

Magpies Cakes
08.2012 - 05.2015

Culinary Arts Courses -

University of Tennessee

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Sydney Garlington